Senior Analyst, Service Excellence - Operations

Position Summary...

Role summary:
The Senior Analyst, Service Excellence plays a critical role in enhancing organizational performance by applying strategic frameworks and business insights to improve service delivery and stakeholder satisfaction. This position involves managing projects, analyzing business requirements, and driving continuous improvement initiatives to optimize processes and operational efficiency. The role requires collaboration with multiple stakeholders to resolve issues, support contract and vendor management, and ensure adherence to service-level agreements. The Senior Analyst contributes to advancing service quality and productivity while supporting the organization’s broader business objectives through data-driven decision-making and effective problem-solving.

About the team:
The Spark Earnings Excellence (SEE) Team ensures precise calculation, disbursement, and reporting of independent contractor earnings with a focus on compliance and data integrity. The team drives continuous improvement and operational rigor across complex processes, enhancing company performance and the global contractor experience. SEE collaborates closely with stakeholders to maintain strategic alignment and improve service delivery. Emphasizing leadership and cross-functional collaboration, the team implements effective solutions, upholds high standards, and supports ongoing process enhancements that contribute to organizational success and operational excellence.

What you'll do...

• Analyze business data to support decision-making and improve organizational performance.
• Collaborate with stakeholders to identify service issues and implement effective solutions.
• Manage service delivery processes ensuring adherence to service-level agreements and quality standards.
• Lead continuous improvement initiatives to enhance productivity and stakeholder experience.
• Support project activities by tracking progress, managing milestones, and facilitating change management.
• Evaluate contracts and vendor performance to mitigate risks and ensure compliance.
• Develop and maintain knowledge resources to support service excellence and operational efficiency.

What you'll bring:

• Proven experience in stakeholder management and service excellence within complex organizational environments.
• Strong problem-solving skills utilizing diagnostic tools and methodologies to identify and resolve business challenges.
• Demonstrated ability to manage projects, including tracking progress, meeting milestones, and supporting change management initiatives.
• Knowledge of continuous improvement processes such as Kaizen or Six Sigma to enhance operational efficiency.
• Understanding of business requirements across finance, operations, and service-level agreements to support decision-making.
• Ability to collaborate effectively with cross-functional teams to implement solutions and improve service delivery.

 
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $50,000.00 - $95,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, finance, information technology, retail, human resources, or related area.

Option 2: 2 years' experience in business, finance, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in business, finance, information technology, retail, human resources, or related area, Consulting, experience in business, finance, information technology, retail, human resources, or related area.

Primary Location...

2914 Se I St, Bentonville, AR 72712-3148, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.