- Salary
- Up to €900
- Location
- Thessaloniki
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- CareersPage
Description
Compensation & Benefits
Competitive salary package
€1,300 gross/month × 14 payments
Plus the opportunity to significantly increase your monthly earnings through performance-related bonuses:
Open-End Sales Bonus: €0–€900 gross based on quarterly KPI target achievement
Productivity Bonus: up to €240
Transportation Bonus: up to €100/month, proportional to the days worked on-site after completing training
Travel Home Benefit
Flight ticket home every 6 months for every completed 6 months of tenure.
Your requested travel dates are confirmed prior to booking.
Relocation to Athens
Choose the option that works best for you:
Option 1 — Hassle-free relocation
Flight + hotel + agency fees fully covered
Option 2 — Flexible relocation support
€250 relocation allowance + agency fees covered
So you can focus on starting your new role while we help make your move to Athens easier.
Key Dates
Interview deadline:27-08-2026|Training Date: 03-09-2026
Training duration: 15 days
Working hours: 08:00–00:00
Schedule: Monday–Friday + weekends
Work model: On-site
Location: Athens
Athens, Greece | On-site
Customer Service + Sales + Technical Support
Are you a German-speaking customer service professional who enjoys solving problems, communicating with customers, and turning service conversations into sales opportunities?
Join us in Athens and become part of an international customer experience team supporting customers of a leading telecommunications brand. This is more than a standard customer support role: you'll combine customer care, technical troubleshooting, subscription renewals and cross-selling in a dynamic environment.
What You'll Do
As a Customer Expert, you will support customers through inbound calls and emails, helping them with everyday account, billing and technical questions.
Your responsibilities will include:
Handling inbound customer calls and emails professionally and efficiently
Assisting customers with questions about invoices, payments and charges
Providing updates regarding orders and subscriptions
- Troubleshooting mobile-related issues, including:
PIN/PUK problems
Roaming and data roaming
Network and connectivity issues
Calling and texting difficulties
Account access problems
Helping customers with mobile security products and services
Supporting subscription renewals
Identifying opportunities to cross-sell additional contacts, services, TV and Internet solutions
Working toward individual and team performance targets while maintaining excellent customer satisfaction
You can expect approximately 40 customer contacts per day outside peak periods, with the exact volume varying according to business needs.
Typical Customer Questions
You may help customers with situations such as:
Why isn't my network or data roaming working?
Why can't I access my account?
Why have I been charged for roaming when it is included in my contract?
Why was I charged this amount?
Your goal is simple: understand the issue, find the right solution, and leave the customer feeling confident and supported.
What We're Looking For
We're looking for people who combine strong communication skills with a customer-first mindset and commercial confidence.
Essential requirements
German: C1 level minimum — native speakers preferred
English: B2 level
Significantly advanced oral communication skills
Previous customer service experience
Sales experience is required
Good knowledge of mobile devices and telecommunications concepts
Comfortable working with KPIs, targets and performance objectives
Strong problem-solving and active-listening skills
Willingness to work on-site in Athens
The ideal candidate is someone who:
Enjoys speaking with customers and solving problems
Can explain technical information clearly and simply
Is confident identifying sales opportunities naturally during customer interactions
Remains calm and professional in challenging situations
Learns new products and systems quickly
Is motivated by measurable results and bonuses
Why Join?
This opportunity is ideal if you want to combine international customer service, sales and technical support while building your career in Greece.
You'll gain experience in:
Customer Experience Technical Support Sales Telecommunications International Business
And you'll have the opportunity to earn additional bonuses based on your performance while receiving relocation support if you're moving to Athens.