Content and Social Media Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

JOB OVERVIEW

We are looking for an experienced Content and Social Media Officer to support the delivery of the country and global communications strategy for the IRC’s response to the war in Ukraine. In this role, you will help drive our content and social media efforts in country, collecting content in the field, producing content for social media and donor reporting, managing local social media channels, and supporting media visits. The role will collaborate both with the Ukraine team and with the MENAU Policy, Advocacy, and Communications team, providing content for national and international audiences, including IRC priority markets (US, UK, Germany, Korea, Sweden and the European Union).

KEY RESPONSIBILITIES

• Serve as an expert on IRC’s operations in Ukraine, maintaining up-to-date knowledge of programming and contextual developments. Identify unique storytelling opportunities and collaborate closely with the Regional Content and Digital Officer to capture compelling stories for both local and global audiences, with an eye on reactive storytelling strategies.
• Under supervision of and in collaboration with the Ukraine Communications Manager/Regional Content and Digital Officer, lead in-country digital engagement by managing and growing the IRC Ukraine social media. Develop and implement strategies to increase reach, engagement, and follower growth, while monitoring performance metrics and adjusting tactics accordingly. Develop and maintain monthly content planning and calendar.
• Curate original content including reports, articles, social media posts, multimedia materials, and other communications products for IRC Ukraine social media and global IRC channels. Ensure all content aligns with IRC’s tone of voice, messaging and values.
• In close collaboration with the Program and Field teams, develop a bank of unique impact stories and case studies in text, photo, and video formats, showcasing the IRC’s response in Ukraine.
• Support content collection by coordinating the planning, production, and post-production of content trips within Ukraine. This includes logistical support, staffing, and direct collaboration with comms teams and clients to ensure smooth execution and impactful storytelling.
• Work closely with the Ukraine Communications Manager to ensure donor requirements are reflected and met through digital content and engagement. Ensure that all communications materials are aligned with donor branding and visibility guidelines. 
• Monitor social media pages of implementing partners, investigate opportunities for joint social media representation, and support such collaboration.
• Support local and international media visits to program activities in coordination with the Field, Program, and Partnerships teams and under supervision of Ukraine Communications Manager.
• Support the Global Communications team in the development of campaign content. 
• By partnering with the Ukraine Communications Manager, Advocacy and Liaison Senior Manager, Policy, Advocacy, and Communications Coordinator, Country Director, and Programs team, support other program-related communications, as requested. 

Concerning all client-facing staff:

• Information sharing - Regularly share and discuss timely, accurate and relevant information in local languages with communities about: - access and eligibility to service, -expected staff behaviors and code of conduct, - community feedback, safeguarding mechanism and how to use them.
• Facilitating participation - Identify and provide communities with opportunities to participate in and guide programs – from assessment and design through to monitoring and evaluation. Talk with communities about how they would like to be involved in decision-making and discuss with management how this can be facilitated.
• Feedback collection and reporting - Establish or promote the formal feedback mechanism – aligned with organizational best practice – to capture, monitor, respond to and act on feedback and complaints from communities.

JOB REQUIREMENTS

• Minimum 2 years’ experience in international NGO communications.
• Previous experience in media would be an asset.
• Skilled in capturing and curating impactful content in challenging environments.
• Knowledge of storytelling, social media platforms/communications channels.
• Knowledge of video and photo editing tools, Adobe Premier Pro, Adobe After Effects.
• Demonstrated ability to manage and grow social media channels, particularly Facebook, through strategic content planning, audience engagement, and performance tracking. 
• Able to build positive relationships and work in a fast-paced, multi-cultural environment and to meet crisis communications and time limitations under pressure.
• Able to work both independently, under minimal supervision, and cross-functionally withing a team.
• Fluent in Ukrainian and English, both oral and written, enabling effective communication with local communities, partners, and global stakeholders.
• Responsible in AI use.

REPORTING STRUCTURE AND TEAM COLLABORATION

This position will be based in Kyiv with frequent travel to other locations in Ukraine, particularly Kharkiv, Dnipro, and Mykolaiv. The Content and Social Media Officer reports to the Ukraine Communications Manager and is under technical supervision of the Regional Content and Digital Officer (Europe), working on the programmatic and global aspects of the response respectively.  

WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION

• This role requires full-time work in the office or hybrid type of work is possible after probation period.
• Travel to other locations is needed up to 50% of time.

IRC employees are eligible to the following benefits:

• Competitive salary
• Purposeful job and development opportunities

• English classes and unlimited online training courses
• Life Insurance
• Medical insurance for staff and family members
• Free psychological support to employees and their family members
• 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
• Up to 10 days of paid medical leave

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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