Manager, Governance

COO Office, GA Investments is seeking an organized, analytical, and governance-focused professional to support the execution and strengthening of first-line accountability for governance and risk management across GA Investments. Reporting to the Head of Governance, GA Investments, the Manager, Governance will play an important role in delivering core risk and compliance program deliverables, while promoting consistency, accuracy and discipline across governance processes, reporting and stakeholder follow-up.

This role provides dedicated focus on working with business stakeholders to identify and document key risks, issues, requirements and follow-up actions across GA Investments’ governance and risk programs. The successful candidate will be expected to apply subject matter expertise across governance, operational risk, resilience, records management and compliance disciplines to provide practical guidance and support effective implementation of enterprise requirements. Success will require strong execution discipline, sound judgment, facilitation, collaboration, and influencing skills, with the ability to work effectively with business stakeholders, second-line partners, and functional teams, including Risk, Compliance, Technology, Operations, and GA business teams.

Position Responsibilities:

• Execute core governance, operational risk, resilience, compliance, audit and regulatory initiatives across GA Investments, ensuring deliverables are completed with quality, timeliness and appropriate stakeholder engagement.

• Lead the day-to-day execution of recurring governance processes, assessments, attestations and stakeholder activities required to meet enterprise risk and governance requirements.

• Act as a subject matter expert for assigned governance, risk, resilience and compliance activities, helping interpret requirements and providing practical guidance to support effective implementation across the business.

• Assess new and evolving enterprise requirements, identify implementation considerations, risks and required actions, and escalate matters requiring strategic input or decision-making.

• Own the completeness, accuracy and ongoing maintenance of governance-related information, documentation, reporting and Archer/GRC system records for assigned processes and deliverables.

• Develop reporting, presentations, executive briefings and other materials that support governance decision-making, risk awareness and disciplined follow-up on key priorities.

• Take the lead in managing audit, regulatory review and oversight requests, including evidence gathering, documentation, stakeholder responses and management action tracking through to completion.

• Represent GA Investments in working-level discussions with business, Risk, Compliance, Technology, Operations and other functional partners, influencing practical outcomes and supporting alignment on governance and risk program deliverables.

• Drive improvements to governance processes, reporting, controls and use of technology, including AI-enabled tools, to enhance effectiveness, efficiency and stakeholder experience.

• Serve as Business Unit Records Coordinator (BURC) and BCP coordinator for the GA COO team, executing required records management, business continuity and resilience activities in accordance with enterprise expectations.

Required Qualifications:

• 5–8 years of experience in governance, operational risk, controls, audit, compliance, resilience, project execution or a related financial services environment.

• Relevant post-secondary education in business, finance, accounting, risk management, compliance or a related discipline, and/or equivalent experience.

• Applied knowledge of governance, operational risk, compliance and/or resilience frameworks, with the ability to assess requirements and implementation considerations in a practical business context.

• Experience supporting audits, regulatory reviews, issue management or remediation activities.

• Strong facilitation and stakeholder management skills, with the ability to engage business and functional partners, clarify expectations and influence practical outcomes.

• Strong organizational and execution discipline, with the ability to manage multiple concurrent priorities, anticipate next steps and drive follow-up through to completion.

• Ability to operate effectively in a fast-paced environment with a high degree of ambiguity, shifting priorities and evolving requirements.

• Strong written and verbal communication skills, including the ability to produce clear, concise and senior-leader-ready materials that reflect business context, risk awareness and professional judgment.

• Sound judgment, curiosity and critical thinking, with the ability to identify gaps, connect related issues and escalate matters requiring input or decision-making.

• Ability to connect related requirements, risks and deliverables across governance programs to reduce duplication, minimize business disruption and leverage information across multiple initiatives.

Preferred Qualifications:

• Knowledge of General Account Investments and related business processes.

• Familiarity with Archer GRC or similar governance, risk and compliance platforms.

• Experience using AI-enabled tools, workflow automation, data organization or reporting improvement.

• Exposure to global or cross-regional business environments.

• Demonstrated ability to promote strong first-line risk culture by balancing collaboration, practical guidance and effective challenge.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.