Help Desk Specialist

Overview

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are currently seeking a Help Desk Specialist to support installation access control registration and security operations. The Help Desk shall only be staffed by the most qualified Installation Access Control Specialist personnel.

Essential Functions and Job Responsibilities

• The Help Desk Specialist will be fully qualified as a registrar and augment as needed in the event of a staffing shortage
• The Help Desk will be the technical point of contact (POC) for the Installation Access Control Specialists. Possessing in-depth familiarity and knowledge of AEA 190-16. .
• The Help Desk shall fluently speak, read, and write English at ILR Level 5.
• The Help Desk shall be available during normal working hours to assist other Installation Access Control Specialists, Government Registrars, DESs, or Sponsors via telephone, email, or online to address questions and provide solutions IAW AEA 190-16.
• The Help Desk shall draft a monthly newsletter to be reviewed and approved by the COR.
• The Help Desk will track calls and document trends, issues, concerns and questions and will include corrective information in the monthly newsletter. The newsletter shall be designed for all IACS/DBIDS users and comprised of policy clarifications and updates, answer to questions received by the help desk, best practices/lessons learned, announcements of upcoming events, and other important issues.

Minimum Requirements

• U.S. Citizenship.
• Ability to pass a T-1 Background Check, FBI Fingerprint Check, and National Agency Check and Inquiry.
• Currently possess U.S. SOFA in OCONUS location and ability to qualify for a Common Access Card to access unclassified US Government computer networks.
• High School Diploma or equivalent.
• Two (2) years of relevant professional experience. 
• Demonstrated capability to manage and lead peers and subordinates in an office environment in Army Garrison or similar OCONUS situation.
• Capability and willingness to provide daily augment support to include taking directions from US Government Civilian employees and Local Nationals in the employ of the US Government.
• Familiarity with MS Office Suite.

Desired Qualifications

• 1 year or more as an IACS Specialist Registrar in Germany, Italy, or Belgium.
• Successful experience in a customer-facing/service role.
• German (or European) foreign language proficiency is a plus.

Physical Demands

• Willingness and physical capability to spend full (8-hour) workday in an office environment that may lack air conditioning in the summer months.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

 

To ensure fair and consistent consideration of all applicants, all candidates must submit a formal application through Planned Systems International's Applicant Tracking System (ATS), iCIMS. Resumes submitted via email, social media, referrals, recruiting events, or other means will not be considered an official application and must be accompanied by a completed online application in the ATS before a candidate can be considered for employment. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, or to receive an update regarding the status of your application, please contact Talent Acquisition by emailing [email protected], or by dialing 703-575-8400.