Key Account Manager - Chain Clinics

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

• Customer Leadership

• Be an active listener actively investigates and deeply understands customer’s needs, how do they make decisions, what opportunities are across the full portfolio.
• Thoroughly understands KA’s organization structure.
• Influences KAs decision makers and decision-making process.
• Builds privileged customer relationships with senior customers.
• Thinks critically and challenges with confidence positions of both account team and customer.

• Teamwork/People leadership

• Orchestrates KAs relationship and brings best of Galderma, influencing without having hierarchical link over the account community.
• Coaches local and sales teams.
• Ability to navigate Company internal processes.
• Shares insights with colleagues and acts as a team player.

• Personal effectiveness and drive for results

• Perseveringly drives for and delivers business results and customer outcomes.
• Set aspirational but realistic targets and build alignment around them across the business.
• Is well organized and productive.
• Effectively communicates and engages audience.

• Strategic entrepreneurship

• Strategically plans account development.
• Acts entrepreneurially with a strong ability to build partnerships.
• Has strong business acumen and understands business financials of the account.
• Has strong business acumen and understands business financials of the account.
• Is an effective problem solver with project management skills.
• Coordinate coverage of all key stakeholders (BL’s, regions, senior executives), leverage capabilities across company and leverage a network (vs acting alone).

• Selling skills

• Engage with account team to generate effective proposals and partnership frameworks.
• Master cross disciplinary solution selling (e.g., device, digital, services).
• Ability to negotiate and close deals at C-level.
• Increases customer satisfaction

• Market and product knowledge

• Knows core and new products and services understands portfolio and articulates impact accounts have on patients, systems etc.
• Knows the aesthetics business at deep level.
• Knows and monitors competitors’ offerings and value propositions.
• Understands market dynamics in own and customer market.
• Understands trends/disruptions linked to digital.