Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Required Skills

• Experience supporting business technology platforms, system enhancements, or operational tools.
• Strong project coordination and execution skills with the ability to manage multiple initiatives simultaneously.
• Ability to identify, document, track, and resolve issues while coordinating with various stakeholders.
• Experience participating in user acceptance testing (UAT), process validation, or quality assurance activities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience partnering with technology teams, implementation partners, and business stakeholders to support platform improvements.
• Ability to translate business requirements into actionable testing, monitoring, and implementation plans.
• Strong organizational skills with the ability to prioritize work in a fast-paced, evolving environment.
• Effective written and verbal communication skills, including experience presenting recommendations and status updates to diverse audiences.
• Demonstrated ability to build relationships and influence outcomes across cross-functional teams.

Preferred Skills (Optional)

• Experience supporting technology implementations, platform upgrades, or process transformation initiatives.
• Background in operations, business process management, or technology support functions.
• Familiarity with issue management, change management, and risk mitigation practices.
• Experience working in a highly regulated or large enterprise environment.
• Knowledge of lead management, workflow optimization, or customer engagement platforms.

Other Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Glendale - 611 N Brand Blvd - Glendale Center (CA7504)

Pay and benefits information

Pay range

$72,500.00 - $105,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.