- Salary
- $117k – $234k
- Location
- (USA) Crossman Excellence Building CA SUNNYVALE Home Office, United States of America
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Education
- Bachelor
- Source
- Workday
Description
Position Summary...
What you'll do...
Role summary:
Walmart is seeking a Senior Software Engineer – Site Reliability Operations Lead to drive the reliability and operational excellence of its global Omnichannel eCommerce platforms. In this role, you will provide technical leadership for 24x7 production operations, proactive monitoring, major incident management, API integrations, observability, and automation initiatives. Partnering closely with Engineering, Platform, Cloud, and Product teams, you will design and optimize intelligent operational workflows, enhance system reliability, automate critical processes, and improve customer experience through modern Site Reliability Engineering (SRE) practices and AI-driven operational solutions.
About the team:
Our team serves as Walmart’s Command & Control Center for Omnichannel eCommerce, ensuring continuous availability, reliability, and performance of customer-facing digital platforms. We lead proactive monitoring, incident detection, triage, and Major Incident Management to minimize disruptions and support seamless shopping experiences. By advancing enterprise observability, automation, and AI-assisted capabilities, we enhance incident response and platform resilience. Collaborating closely with engineering teams, we perform root cause analysis and drive continuous improvements to strengthen operational stability and improve the reliability of Walmart’s global eCommerce ecosystem.
What you'll do:
- Lead the monitoring, detection, triage, and resolution of major production incidents across Walmart’s Omnichannel eCommerce platforms.
- Serve as the incident commander during critical outages, leading bridge calls and coordinating cross-functional teams to restore services as quickly as possible.
- Design, develop, and maintain RESTful API integrations, operational tools, and workflow automation solutions.
- Continuously enhance monitoring, observability, and alerting capabilities using enterprise platforms and Site Reliability Engineering (SRE) best practices.
- Diagnose and resolve complex issues across Linux/Unix systems, cloud infrastructure, networking, Kubernetes, APIs, and microservices-based environments.
- Implement automation and self-healing capabilities through DevOps methodologies and Infrastructure as Code (IaC) practices.
- Leverage AI-powered operational solutions to improve incident response, accelerate issue resolution, and increase operational efficiency.
- Lead root cause analysis (RCA) initiatives and drive continuous improvements in system reliability, automation, performance, and operational excellence.
What you'll bring:
- Proven experience supporting large-scale Omnichannel eCommerce platforms, with expertise in Major Incident Management, production operations, incident triage, escalation management, and rapid service restoration.
- Demonstrated success leading cross-functional incident response teams and driving operational excellence across highly available, customer-facing systems.
- Strong technical knowledge of Linux/Unix, Microsoft Azure, Google Cloud Platform (GCP), Kubernetes, Docker, networking, RESTful APIs, and distributed microservices architectures.
- Hands-on experience with enterprise observability and monitoring solutions, including Grafana, Prometheus, Splunk, Dynatrace, and OpenTelemetry.
- Proficient in Python, Java, JavaScript, Shell scripting, SQL, REST API development and integration, and workflow automation.
- Experience implementing Site Reliability Engineering (SRE) best practices, CI/CD pipelines, Infrastructure as Code (IaC), self-healing capabilities, and AI-assisted operational solutions.
- Excellent analytical, problem-solving, communication, collaboration, and technical leadership skills, with the ability to influence and drive outcomes across cross-functional teams.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00 - $234,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
ㅤ
ㅤ
ㅤ
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.Option 2: 5 years’ experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science or related field and 2 years' experience in software engineering or related field
