Field Service Coordinator

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

Field Service Coordinator HVAC is a process and HVAC subject matter expert in their assigned region. The duties include but are not limited to; customer service, providing tactical direction, establishing priorities, assigning tasks, coordinating projects, and support to the Regional Manager as well as to the Teams.

 

Field Service Coordinator is responsible for ensuring the Team performs work safely, provides quality workmanship, is trained in technical skills, and complies with reporting processes and functions. The Field Service Coordinator reports to the Regional Manager, they will also complete other duties as assigned. They are expected to spend 65% of their time on billable work orders.

Essential Duties & Responsibilities

Skilled Work HVAC

·         Complete thorough Preventative Maintenance Checks and Services on all standard package and split unit HVAC systems that are common among EFO’s commercial customers.

o    Safe, efficient, and EPA compliant use of refrigerants in support of standard package and split unit HVAC systems that are common among EFO’s commercial customers.

o   Safely diagnose and repair common mechanical, electrical, or system failure issues on standard boiler, package and split unit HVAC systems that are common among EFO’s commercial customers, including but not limited to: belts, pulleys, compressors, condensing units, circuity boards, contactors, leaks, safely cutting and brazing of copper components. Complete preventative maintenance and repairs per work order requirements. Self performs the following duties in compliance with company procedures, regulatory requirements and safety standards.

·         Required to take part in mandatory HVAC on call rotation as needed

Business Management·         Operations

o    Responsible for ensuring Technicians adhere to Regional Managers’ guidance and direction.

o    Coordinate with the Regional Manager to plan the execution of customer initiatives, projects, and preventive maintenance work orders.

o    Develop, prepare, and provide complete and accurate estimates for project work ensuring all costs (labor, materials, etc..) are detailed to ensure the estimate (quote) is appropriate and in line with the organization’s financial goals.

o    Assist with project planning and execution, coordinate with PMO, account team, and the Regional Manager as required.

·         Work Order Managemento    Oversee completion of emergency work orders, provide recommendations on technician assignments to best respond.

o    Collaborate with the regions’ Project Analyst and follow up with the Team regarding work orders that are waiting materials or have been aging with no recent activity.

·         Account Managemento   Responsible for ensuring the success of accounts in the market, proper attention from Teams and adherence to established procedures.

Personnel Management

·         Training

o    Responsible for the technical training proficiency of assigned Technicians.

o    Regularly conduct technicians’ visits, ensure that they are following established safety procedures, are adhering to the Safety Pledge, and are following the Mandatory Safety Rules.

o    Work together with the Senior Technician to provide feedback to Regional Manager on assessment of technicians’ skill and ability through EMCOR’s performance evaluation system.

·         Safety

o    Model behavior and ensure you are always working safely. Coach and train Team members in proper safety procedures. Communicate with the Regional Manager regarding observations, trends, and issues.

o    Support the Regional Manager and assist with Team members compliance with required safety training.

o    Participate in and be prepared to lead the weekly safety call as required.

Qualifications

Education (HS Diploma, Under/Graduate Degree, etc.)

HS diploma or Degree/Certification, or equivalent professional experience in Trades (HVAC, Electrical, Plumbing, etc) preferred

Business Experience (prior years’ work/related experience)

Minimum 8 years mechanical HVAC experience, including electrical, plumbing, carpentry required; or equivalent combination of training, education, and experience. Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described including related work experience in the HVAC industry

Licenses/Certifications

Must possess applicable certifications, licenses, and valid driver’s license in good standing. 608 EPA Certification. A2L Refrigerant Certification and training course preferred.  HVAC License in assigned region is preferred.

Language Skills

Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations.

Technical Qualifications & Skills

Experience in the installation, maintenance, troubleshooting and repair of building HVAC systems.  Performs assigned day-to-day repairs, emergency and preventive maintenance. Ability to use and operate handheld device and business systems. Comply with all applicable codes, regulation, governmental agency and Company directives related to building operations and work safety. Maintain adequate knowledge of and always comply with OSHA (Occupational Safety & Health Act) standards and Company Safety policies.

Physical Demands

Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Frequently is required to climb or balance. Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Regularly exposed to moving mechanical parts and risk of electrical shock. Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration. The noise level in the work environment is considered normal. Required to drive a company vehicle daily. Work in an environment where the following safety equipment is needed; steel toe shoes, hearing protection, noise protection, hardhat, eye protection, hand protection, etc. Abide by OSHA guidelines including lock-out/tag-out and HAZCOM guidelines and all other Company and Customer driven safety initiatives. Hours of work are solely defined and governed by business volume and contract schedules. Ability to handle stressful situations and remain calm in the face of the customer.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.