Director of Operations

Job description

We are in search of an exceptional leader who is as passionate about striving for excellence in business and hospitality as they are about investing in people and cultivating a culture of growth and empowerment.

The right person for this role will be:

A proactive and strategic partner

As the leader responsible for all front of house and back of house operations, you will uphold the highest standards in customer service and hospitality, food safety, sanitation, and organization. While the majority of your time will be dedicated to ensuring that day-to-day operations run smoothly and efficiently, you will also keep your eye on the big picture, setting goals, creating budgets, and facilitating partnerships with external partners, vendors, and your fellow leaders. You will inspire our team with big-picture goals and give them the plans, tools, and skills they need to reach them. You will examine systems and processes to ensure they are as efficient as they can be and work to anticipate the company’s needs.

A compassionate teacher, coach, and mentor

At Chick-fil-A Reno, we aspire to care for our community, and that starts with caring for each other. For our team members, we want this to be more than just a job, we want it to be an opportunity for them to grow personally and professionally. As Operational Director, you will be a vital part of creating a supportive, empowering work environment where our people can learn new skills and build lasting, meaningful relationships. We will count on you to fiercely protect and embody our values of stewardship, teamwork, personal growth, and empathy as you hire, train, and lead our people. You will build relationships with all of our team members and invest in their growth by giving them timely feedback, encouragement, and support.

A self-directed, self-accountable leader of integrity

As an Operational director, you will at times be called upon to lead and make decisions in place of the owner, which means that you will be held to an extremely high standard. We will rely on you to act in the best interests of the business and of our people. You must have an extreme sense of ownership and treat the business as if it were your own. If you see that something isn’t working, be it a piece of equipment, a system, or even a team member, we expect you to take charge of remedying the issue as soon as possible.

We are looking for someone who:

• Loves helping others win by motivating, encouraging, and providing feedback
• Has a passion for providing exceptional hospitality to guests
• Is a self-starter, self-learner, and self-corrector
• Is extremely organized and results-driven
• Has excellent communication and time-management skills
• Can multitask with ease
• Who is relationship-oriented and connect with team members, guests, and vendors
• Can thrive in a fast-paced environment
• Can successfully train and coach a team
• Has a passion for working with team members of all ages, backgrounds, and experience levels
• Has exceptional planning and project management skills
• Skills in headhunting and can put together a high-quality team
• Will be a true partner to our Operator and leadership team and a mentor to our team members
• Connects with the Chick-fil-A Reno Culture

As Director of Operations, your responsibilities will include, but will not be limited to:

• Front and Back of house operations, including:
• Mastering all knowledge and skills of every position in the restaurant
• Managing cash controls in a safe, efficient manner.

•Managing inventory for store and operations

• Ensuring procedures are properly carried out
• Regularly evaluating organizational efficiency, identifying weak spots, and making necessary changes to maximize staff productivity
• Preparing and maintaining standards in customer service and hospitality, food safety, cleanliness, and organization
• Planning and monitoring day-to-day operations
• Monitoring the efficiency of business procedures using LEAN
• Thinking and acting strategically to support the needs of the business, including:
• Setting strategic quarterly operational goals
• Reviewing financial Information and creating budgets
• Managing relationships with external partners and vendors
• Connecting regularly with all leaders to guarantee excellence in communication for all initiatives related to the operations of the business
• Being a good steward of the business, which means protecting our culture and looking for ways to maximize our investment
• Facilitating the team member and guest experience, including:
• Giving performance reviews and daily feedback to team members and leaders
• Assisting HR Director in sourcing, hiring, and managing talent
• Facilitating training sessions at quarterly team member Development Days
• Training team members and developing front counter leaders
• Overseeing the guest experience and ensuring that each guest receives the best possible customer service

Preferred (but not required) qualifications:

• Bachelors degree or above, preferably in business or hospitality
• 3 years of experience as a leader of operations
• Proficient in Microsoft Office Suite and Google Suite products

To be considered for this position, you must:

• Be able to work Monday through Saturday between 5:45AM and 11:00PM with flexible start times
• Be able to lift 50lbs. (in the event that you need to move inventory, help unload a truck, etc.)
• Be able to work in a standing position for long periods of time
• Demonstrate a high level of professionalism, with excellent communication skills.
• Have the ability to take initiative and possess skills for problem solving and conflict resolution.
• Be efficient and detail-oriented with a strong customer focus.

Should we hire you for this position, we will ask that you:

• Protect the stores resources by cultivating a culture of stewardship
• Keep the team informed on how we are doing as a restaurant to keep them engaged
• Maintain your knowledge of operating procedures and safety standards by completing in-house (pathway) training
• Stay informed of changes within our brand and keep the team informed
• Agree to our standards on personal device handling (were a phone-free environment, except for emergencies)
• Commit to maintaining professionalism at all times and adhering to grooming and appearance standards

COVID-19 Considerations:

We are taking every precaution possible to ensure the safety of our team and our guests. We have Operational Requirements that we are currently implementing to ensure that this happens. As a Director, it will be our expectation that you join us in implementing these procedures.

Perks and benefits of working at Chick-fil-A:

• Great place to work: We believe that our people are our most valuable investment. They’re not just part of our business; they are it’s very foundation. That’s why we choose to invest in them by providing a nurturing work environment where they feel personally cared for and where they can learn valuable business and people skills.
• Flexible work schedules: We know that this job is not your only priority! You may also have commitments to your family, friends, school, or sports teams. With your help, we will always try to arrange your work schedule around them.
• Free food: You will get free meals for yourself on your working days, and you will enjoy 25% off on all your personal catering orders. You will also receive a weekly stipend for food or the opportunity to take home digital offer cards for your friends and family.
• Opportunity for growth: The entrepreneurial nature of our business and your position guarantees that there is always room for growth financially. Outside of particular cases where wages can be reviewed more often, we review our leaders wages quarterly.
• College scholarships
• Closed on Sundays: All Chick-fil-A restaurants are closed on Sunday so that you can have a guaranteed day off to spend with family and friends.
• Health benefits: We offer health, dental, and vision insurance.
• Paid vacation: Our leadership team members are offered paid time off with a portion of the total amount available as a payout.
• Leadership & personal development:
• 401k: We know that you want to plan for your future, so we offer a competitive 401k retirement plan that includes a generous company match to eligible employees

•Competitive pay

Job Types: Full-time, Internship

Pay: $20.00 - $28.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Management Experience: 2 years (Preferred)
• Leadership Experience: 2 years (Preferred)
• Food service: 2 years (Preferred)

Language:

• Spanish (Preferred)
• English (Preferred)

Ability to Relocate:

• Reno, NV 89509: Relocate before starting work (Required)

Work Location: In person

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.