Veterinary Client Service Representative

Location: VCA Regional Institute for Veterinary Emergencies and Referrals

2132 Amnicola Hwy Chattanooga, TN 37406

VCA RIVER is seeking talented Client Service Reps to join the team at our AAHA-accredited emergency and specialty animal hospital in Chattanooga, TN!

We are home to a wonderful team of specialists, technicians, and support staff, with services including Internal Medicine, Surgery, Rehabilitation, Diagnostic Imaging, and 24/7 Emergency & Critical Care.

About the Role

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   Duties include but are not limited to:

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and client communications
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside
• Managing medical records, charts, reports and correspondence.

Schedule: Looking for Days? Nights? Weekends? Our emergency and critical care service is open 24/7 - If interested, apply and let's talk scheduling!

Compensation: We offer a minimum pay rate of $15/hr along with a comprehensive benefits package for full time employment.

Why VCA

We are passionate about supporting our teams and are committed to your continuing education and personal career development. 

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work.  We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

Some of the benefits we offer:

• Access to the people and resources of a large veterinary community
• Growth & leadership opportunities
• Career development programs and continuing education
• Tuition support and scholarships for Veterinary Technology and other programs
• Medical, dental & vision insurance
• Generous hospital discounts and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation, sick time, holiday pay
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Opportunities to give back through strong Shelter partnerships and VCA Charities

Interested in this opportunity?  Apply! We look forward to hearing from you.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.