Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Lynden, WA!

The Commercial Lines Account Manager will have the opportunity to provide exceptional service to commercial insurance clients while supporting Producers in the placement of new and renewal business. This role includes preparing applications, marketing accounts, issuing documentation, and coordinating with carriers to ensure accurate and timely delivery of coverage. Responsibilities also include resolving policy and coverage concerns, maintaining client files, and staying current on industry trends to deliver informed guidance and solutions.

How You Will Contribute:

• Assist Producers in the placement of new and renewal business.

• Prepare and send Future ACORD applications to market for Renewal indications, per AE/Producer instructions.

• Assist with the marketing of New Business.

• Provide direct customer service support for commercial lines clients.

• Issue appropriate documentation, as needed including certificates of insurance, auto insurance ID cards, etc.

• Compose or assist in composition of highly technical or sensitive correspondence.

• Ability to translate highly technical information for the client’s understanding.

• Compile applications, negotiate with underwriters and prepare proposals for new and renewal business proposals/offerings

• Contact clients and/or underwriters to obtain additional information or answer questions.

• Resolve policy and coverage related concerns for clients, insurance carriers, and Producers.

• Ability to communicate negative actions to the client, while offering a solution to remedy the situation.

• Bind or place coverage with acceptable carriers adhering to appropriate carriers binding authority.

• Stay current on company insurance products and offerings.

• Be cognizant of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs when advising clients.

• Set up and maintain electronic file information in the Agency Management System including data entry and client & policy database maintenance.

Licenses and Certifications:

• Current Washington State Insurance License and appropriate Non-Resident Licenses

• Professional designation (ACSR, CIC, CPCU, CISR) (Preferred)

Skills & Experience to Be Successful:

• High school diploma or equivalent

• 3-5 years of recent agency experience handling the service of multi-line commercial lines book of business as a generalist

• Working knowledge of MS Office (Word, Excel, & Outlook)

• Working knowledge of carrier websites (Preferred)

• Experience with AMS360 and Image Right (Preferred)

• This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. If appropriate, acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages will be a requirement of this position.

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Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.