Contracts Manager

Application Deadline: 29 September 2026

Department: Commercial

Employment Type: Permanent - Full Time

Location: Cox's Lane - Birmingham

Description

Key Responsibilities

• Drive the growth of our extruded aluminium, fabrication, and Materials as a Service (MaaS) offerings by identifying and converting new business opportunities.
• Develop and execute strategies to grow revenue, profitability, and market share across existing and target accounts.
• Build strong relationships with both new and existing customers, understanding their requirements and developing tailored solutions to meet their needs.
• Identify opportunities in new markets, sectors, and customer segments to expand the business portfolio.
• Deliver against agreed sales, revenue, and margin targets while supporting wider business growth objectives.
• Support the annual budgeting and forecasting process to achieve EBIT and tkVA targets.
• Proactively generate business opportunities through customer visits, networking, promotional activity, and business development outreach.
• Monitor the performance of allocated customer accounts, identifying opportunities for growth, improvement, and increased profitability.
• Promote the company's full range of products, services, and value-added capabilities, ensuring solutions are aligned to customer requirements.
• Prepare professional sales quotations, proposals, contracts, and tender responses in line with customer and business requirements.
• Support the development of strategic bids, presentations, and commercial proposals for key opportunities.
• Manage customer contracts from enquiry through to delivery, ensuring commitments and service levels are consistently achieved.
• Maintain customer stock agreements, contract reports, and inventory management activities using SAP and other business systems.
• Process sales orders and maintain accurate customer, contract, and sales data as required.
• Track and report on sales activity, revenue performance, invoicing, and pipeline opportunities.
• Provide excellent customer service throughout the contract lifecycle, including ongoing account management and after-sales support.
• Coordinate activities across internal departments, suppliers, and customers to ensure contract deliverables are achieved on time and to the required standard.
• Work closely with Credit Control to support cash collection activities and manage customer credit limits appropriately.
• Ensure all activities are conducted in accordance with company policies, compliance requirements, and relevant industry regulations.
• Undertake any other reasonable duties commensurate with the position and business requirements.

Skills, Knowledge & Expertise

• Proven experience in a commercial, account management, contracts management, business development, or sales-focused role.
• Demonstrable track record of achieving sales, revenue, or profitability targets.
• Experience managing customer relationships and delivering high levels of customer service.
• Strong commercial awareness with the ability to identify and develop new business opportunities.
• Excellent negotiation and relationship-building skills, with the ability to influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for growth.
• Effective planning, organisation, and time management skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, both written and verbal.
• Good attention to detail and the ability to manage contracts, quotations, and commercial agreements accurately.
• Experience working within a manufacturing, engineering, industrial, metals, or related commercial environment.
• Self-motivated, proactive, and driven to achieve results.
• Flexible, adaptable, and willing to learn new products, services, and market sectors.
• Able to perform effectively under pressure and manage competing business demands.

• Knowledge of aluminium extrusions, fabrication, or value-added manufacturing services.
• Understanding of Materials as a Service (MaaS) or similar service-based commercial models.
• Experience using SAP or similar ERP systems.
• Ability to read and interpret technical drawings and specifications.
• Experience preparing and delivering customer presentations, proposals, and commercial bids.
• Full UK driving licence and willingness to travel to customer sites as required.

• Commercially minded with a strong customer focus.
• Confident networker who enjoys building long-term business relationships.
• Results-driven with a proactive approach to identifying opportunities and solving problems.
• Professional, credible, and able to represent the business positively with customers and colleagues.
• Collaborative team player who can work effectively across multiple departments and functions.
• Resilient, adaptable, and comfortable working in a fast-paced commercial environment.

Job Benefits

• Annual Leave: 25 days holiday + 8 bank holidays 
• Health Cash Plan
• Company bonus scheme 
• Advantageous pension scheme
• Learning & Development opportunities
• Advanced Family Friendly Policies
• Employee high street vouchers & discounts
• Employee Assistance Programme
• Occupational health & health surveillance
• Length of Service Awards
• Christmas savings scheme
• Eye care vouchers
• Cycle to Work Scheme
• Wellbeing events
• Recognition Portal
• Rewards Portal
• Company events
• Company share schemes
• Christmas Closedown