Director of Operations

Description

The Director of Operations at Astral Health & Beauty is a key member of the executive team, responsible for leading the company’s end-to-end operations strategy across order management, inventory, logistics, distribution, quality, and third-party logistics partnerships. This role will drive operational excellence, strengthen scalable processes, improve cost efficiency, and support the company’s continued growth across direct-to-consumer, retail, e-commerce, international, and business-to-business channels. The Director will bring strong strategic leadership, hands-on operational expertise, and a continuous improvement mindset to help ensure Astral delivers products accurately, efficiently, and with the high-quality standards our customers expect. This position reports directly to the CEO.

KEY RESPONSIBILITIES

Inventory Management:

• Partner with the 3PL provider and internal teams to execute effective inventory control strategies that optimize stock levels, reduce carrying costs, prevent stockouts, and maintain product freshness, quality, and availability.

Logistics and Distribution:

• Oversee logistics operations, including 3PL warehousing, transportation, distribution, and fulfillment performance, to ensure timely, accurate, and cost-effective delivery to customers and retail partners.

Technology Integration:

• Identify, evaluate, and implement operational technologies, ERP capabilities, EDI processes, and supply chain systems that improve visibility, accuracy, reporting, and overall efficiency.

Quality Control and Assurance:

• Establish, monitor, and enforce quality standards across the supply chain, partnering cross-functionally to maintain product integrity and operational consistency.
• Implement and maintain quality control measures to help ensure products and operational processes comply with applicable industry regulations, customer requirements, and internal standards.

Order Management:

• Oversee the sales order management process to ensure accurate, timely fulfillment across multiple order types, including DTC, B2B, international, retail, and drop ship.
• Manage EDI processes, including onboarding new trading partners, monitoring transaction flow, troubleshooting issues, and improving order accuracy.
• Partner with the 3PL provider and Operations team to review retailer and e-tailer chargebacks, identify root causes, and implement corrective actions to reduce future deductions.

Process Improvement and Cost Control:

• Identify opportunities for process optimization, automation, standardization, and efficiency improvements across operations and the supply chain.
• Manage operational budgets, track key performance indicators, identify cost-reduction opportunities, and optimize resources while maintaining service levels and quality.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, operational discipline, innovation, and continuous improvement.

WHAT YOU’LL BRING

• A strategic, hands-on leadership style with the ability to move seamlessly between high-level planning and day-to-day operational execution.
• A continuous improvement mindset, with a proven ability to identify inefficiencies, simplify processes, and drive measurable operational results.
• Strong business acumen and data-driven decision-making skills, including comfort using KPIs, reporting, and financial insights to guide priorities.
• The ability to build strong relationships with internal teams, 3PL partners, vendors, retailers, and cross-functional stakeholders.
• A collaborative, solutions-oriented approach with the confidence to lead change, solve complex problems, and support a fast-paced, growing beauty business.

WHY JOIN ASTRAL

• Join a growing multi-brand beauty company with a respected portfolio of innovative, ingredient-driven brands.
• Play a visible leadership role in shaping operational strategy, strengthening scalable processes, and supporting continued business growth.
• Collaborate directly with executive leadership and cross-functional teams to improve service levels, customer experience, quality, and cost efficiency.
• Make a meaningful impact in a fast-paced environment where innovation, accountability, and continuous improvement are valued.
• Help support brands that are committed to high-quality products, cruelty-free beauty, and meeting the needs of a global marketplace.

ABOUT ASTRAL HEALTH & BEAUTY

Astral Health & Beauty has established itself as a leading authority in natural and plant-based skin care and color cosmetics. We’re the name behind a family of high-quality, ingredient-driven beauty brands dedicated to innovation. Founded in 1998 and headquartered in Atlanta, Georgia, our groundbreaking, multi-brand beauty company operates through a portfolio of four distinct brands: Aloette, COSMEDIX, PÜR and butter LONDON—all of which are proudly cruelty-free.

From skin care and makeup to body care and 8-Free nail lacquers, Astral offers innovative solutions designed to deliver superior results people can feel good about. With transformative beauty and skin care products, our mission is to redefine the face of clean beauty, embrace diversity, and develop products that meet the needs of a global marketplace.

Our success is the result of entrepreneurial spirit, passion, drive, and a commitment to pushing boundaries while keeping the customer at the center of everything we do.

Requirements

 QUALIFICATIONS

• Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, or a related field required; Master’s degree preferred.
• 8–10+ years of progressive operations, supply chain, logistics, order management, or distribution experience, preferably within the health and beauty, c onsumer goods, retail, or e-commerce industries.
• Proven leadership experience optimizing supply chain and operations functions, improving service levels, reducing costs, and scaling processes to support business growth.
• Strong negotiation, vendor management, third-party logistics management, and relationship-building skills.
• Expertise in demand planning, inventory management, logistics, and distribution strategies.
• Experience with ERP systems, EDI platforms, warehouse management systems, reporting tools, and supply chain software.
• Strong analytical, problem-solving, communication, project management, and strategic decision-making abilities.