Director of Operations

At Chick-fil-A, the Director of Operations role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, a Director of Operations gains life experience that goes far beyond serving a great product in a friendly environment. At Chick-fil-A Fort Dodge, we believe in teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Fort Dodge is looking for Fort Dodge’s best to join our team. Join Chick-fil-A Fort Dodge and help us achieve our vision to “Inspire future generations by building a legacy of remarkable care”. We are looking for leaders that excel in our values of leading, maximizing and inspiring. We are excited to develop people to pursue greatness in their life!

Operations:

• Lead and support Chick-fil-A Fort Dodge’s Mission and Vision Culture.
• Support and influence the restaurant’s overall operational and financial goals.
• Work flexible work schedules to support the restaurant’s operations and guest demands.
• Available to work 10-hour shifts up to a 50-hour work week.
• Ability to open and close the restaurant while performing safe and secure audits.
• Strictly adhere to all company policies and procedures.
• Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discounts policies.
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
• Manage cash accountability systems through verifying safe counts, register counts, safe deposits, and opening/closing the day on Inform.
• Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
• Ensure that Team Leaders/Team Members monitor dining room, restroom, parking lot, and overall facility cleanliness.
• Be a Food Safety Ambassador in your work center and on your Director on Duty shifts.
• Participate in consistent food safety and food quality audits.
• Ensure that Team Leaders/Members follow recipes and read tickets to accurately prepare all orders.
• Ensure that Team Leaders/Members work at a pace to maintain the restaurant’s established speed of service guidelines.
• Address guest issues that may arise with remarkable care, consults with Owner/Operator regarding complex issues.

Development:

• Prepare for and participate in weekly Director leadership meetings.
• Develop your team leaders through weekly team meetings.
• Participate in weekly Director on Duty shifts in which you will lead the entire restaurant operations during this designated time frame.
• Support a recognition culture by acknowledging team members if they are exemplifying the Chick-fil-A Fort Dodge’s Vision and Values.
• Perform team member interviews and select talent for your work center.
• Write and administer team member and shift leader reviews.
• Prepare and participate in Weekly/Monthly meetings with the Owner/Operator.
• Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities.

Requirements:

• Ability to work in a fast-paced environment
• Ability to be on your feet for long periods of time
• Strong people skills with a desire to serve others
• Ability to manage team member behavioral and performance issues
• Full-time availability
• History of people management, leading teams or restaurant management preferred
• Bachelor's degree preferred

Compensation & Benefits:

• Overtime available
• Vacation pay
• Health insurance available
• Daily meal stipend

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Apply to join our team today!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.