Human Resources Business Partner - Shared Services

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

We are currently looking for someone to join our HR team in the role of Human Resources Business Partner. 

 

The Human Resources Business Partner (HRBP) for Shared Services is responsible for providing strategic and operational human resources support to Shared Services. 

Reporting to the Regional Human Resource Manager, the HR Business Partner works with leaders at all levels of an assigned client group to guide and support people management strategies and efforts. This role is the primary point of contact for all people-related matters within their assigned portfolio. The HR Business Partner enables organizational success by ensuring alignment between business objectives and HR programs, policies and support.

 

The ideal candidate will have strong HR generalist experience, sound judgment, and strong interpersonal skills, along with comprehensive knowledge and experience in employment legislation.

 

This is a Full-Time position based out of our Waterloo Corporate office. 

What We Offer

• This position offers a competitive compensation range. The salary range is $80,000.00 to $90,000.00, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
• Comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

What The Role Involves

Employee Relations & HR Business Partnership

 

• Provide advice, coaching, and support to managers and employees on employee relations matters.
• Conduct workplace investigations related to policy violations, complaints, conflicts, harassment, and performance concerns.
• Facilitate conflict resolution and support positive workplace relationships.
• Advise leaders on progressive discipline, performance management, and corrective action processes.
• Identifies and mitigates employee relations risks while ensuring compliance with employment legislation and organizational policies.
• Support organizational change initiatives, restructuring, and workforce transitions.
• Serve as the primary HR contact for shared service departments.
• Provide strategic HR consultation to leaders on workforce planning, employee development, succession planning, and organizational effectiveness.
• Analyze workforce data and HR metrics to support decision-making.
• Participate in company initiatives and projects that enhance organizational performance and employee experience.

Recruitment, Onboarding and Employee Integration

 

• Lead end-to-end recruitment activities for shared services positions.
• Partner with hiring managers to determine staffing requirements and recruitment strategies.
• Provide clear direction to the Talent Acquisition team to ensure vacancies are posted and candidate sourcing strategies are executed.
• Develop and post job advertisements and source candidates through various recruitment channels.
• Screen resumes, conduct interviews, and facilitate candidate selection.
• Manage employment offers, background checks, and pre-employment requirements.
• Monitor recruitment metrics and recommend improvements to hiring processes.
• In partnership with the hiring manager, coordinate onboarding for new shared service employees.
• Facilitate HR orientation sessions and ensure completion of onboarding requirements.
• Partner with leaders to develop effective integration plans to support positive new hire experiences.
• Monitor onboarding effectiveness and employee engagement during the initial employment period.
• Ensure new employees receive the tools, resources, and information necessary for success.

 

Disability and Attendance Management

• Manage non-occupational disability, medical leave, accommodation, and return-to-work plans for shared service employees in partnership with leaders, benefits, and external stakeholders.
• Ensure compliance with legislative requirements and organizational policies related to disability, attendance, and accommodation practices.
• Monitor employee absences, disability claims, attendance trends, and return-to-work progress, identifying opportunities for proactive intervention.
• Advise and support leaders in addressing attendance concerns, managing absences, implementing attendance improvement plans, and facilitating successful employee reintegration.
• Maintain accurate documentation, records, and reporting related to disability and attendance management activities.

 

 

HR Policy & Job Description Management

• In partnership with the HR leadership team, develops, reviews, implements HR Policies, procedures and guidelines.
• Responsible for maintaining HR policies, procedures, and guidelines.
• Ensure HR policies comply with applicable employment standards, human rights, privacy, and workplace legislation.
• Interpret and communicate HR policies to management and employees.
• Recommend policy enhancements based on legislative changes, business needs, and best practices.
• Lead policy education and awareness initiatives.
• Develop, maintain, and update CarePartners job descriptions.
• Partner with leadership to ensure job descriptions accurately reflect role responsibilities, qualifications, and competencies.
• Partner with CarePartners job evaluation committee to conduct job evaluations for new or modified roles.
• Analyze compensation data and conduct market research to establish a competitive and legally compliant compensation program.

What You Bring

• University or College degree/diploma in Human Resources Management or related field required
• CHRP/CHRL designation preferred
• 3-5 years’ experience across multiple human resource disciplines required
• Experience in large, multi-site unionized environments an asset
• Experience in the health care field or homecare sector an asset
• High personal integrity, and a commitment to doing the right thing
• Strong and well-demonstrated customer service mindset, with a strong sense of urgency
• Strong leadership, influencing, relationship and team-building skills
• Ability to work well under pressure and manage multiple tasks and priorities, strong project management skills an asset
• Highly motivated self-starter, able to work effectively independently and as a part of a team
• Strong analytical and problem-solving skills
• Ability to communicate effectively, tactfully and professionally with individuals at all levels of the organization
• Willingness to learn and grow, and embrace/cultivate new ideas and ways of working
• Solid computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail
• Clear Background Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009. 

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

 

Artificial Intelligence

 

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

 

This job posting is available due to an existing vacancy.