- Location
- Montgomery, TX, US
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Director
- Source
- Workstream
Description
Model the 105 & Lonestar Pkwy Vision and Values with guests and team members.
• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast &
Accurate Service and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st
Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
• Create weekly, monthly, and annual sales goals for inside sales, curbside, and 3rd party sales.
• Create weekly, monthly, and annual transaction goals for the front counter team.
• Track performance of sales, front counter transactions, speed of service, and check average daily, monthly,
annually.
• Develop systems to support a hospitality first culture in which moments are created with the guests.
• Recruit, select, and develop top Team Leaders and Shift Leaders for the guest experience team.
• Identify and build a leadership bench to accommodate sales growth and expansion.
• Track position-based training for guest experience team members while utilizing pathways to advance
training depth.
• Ensure front of house, dining room, and restrooms are cleaned and organized daily.
• Lead and support completion of front of house and dining room cleaning checklists.
• Hold team members’ accountable to guest experience uniform guidelines.
• Ensure the parking lot and landscaped areas are clean and free of debris daily.
• Model and create a friendly competition with suggestive selling strategies.
• Support drive thru operations in absence of Director of Drive Thru.
• Process CARES guest recovery Spotlight while following-up on all CARES with guests
• Manage relationships and follow up with all 3rd Party vendors including Grub Hub, Door Dash, Uber Eats,
and Postmates.
• Lead special projects and/or captainships assigned by the Owner/Operator.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
