Outreach Manager

Company Overview:

Founded in 2000, Walker-Miller Energy Services is a core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E- Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Overview:

We are seeking an experienced Outreach Manager to lead the outreach and engagement for a large-scale residential energy efficiency program in southern New Jersey. The ideal candidate will have at least 3-5 years of outreach experience and a strong understanding of community engagement and energy efficiency for residential sectors. This role requires significant experience in outreach and engagement, and managing campaigns, with diverse stakeholders.

Essential Responsibilities:

• Embrace, operate, and lead within the core values.
• Lead the outreach and engagement for a large-scale residential energy efficiency program in New Jersey.
• Develop and implement wide-reaching campaigns to maximize customer acquisition into the program.
• Support eligible households in New Jersey to educate them on the values, benefits, and expectations of the program, and to facilitate entry into the program.
• Ability to create rapport with residential owners and/or renters.
• Provide direct supervision, outreach support, and training to a team of 8-10 outreach specialists.
• Develop outreach strategy to ensure alignment with program and client needs, and to generate the necessary lead volume for the program.
• Cultivate community partnerships to increase event opportunities and generate trusted leads for the program.
• Develop outreach processes and provide training and onboarding.
• Maintain and review outreach data and track progress vs. metrics to program management on a regular basis.
• Develop weekly reports and presentations for internal and client reporting.
• Identify and implement opportunities for program outreach improvement.
• Serve as a resource for program and department team members on comprehensive and detailed assignments, including outreach activities.
• Coordinate with internal teams, including operations and marketing, as needed.

Minimum Qualifications:

• Bachelor’s Degree in Business or a related field, or equivalent work experience.
• Minimum of 3-5 years of experience in outreach and engagement, preferably in the energy efficiency sector.
• Minimum 1-3 years leading a team, with demonstrated experience providing onboarding, training, mentorship and holding team members accountable to stated goals.
• Proven ability to manage large-scale outreach campaigns and projects successfully.
• Strong understanding of energy efficiency principles, practices, and technologies for residential homes.
• Exceptional communication and presentation abilities.
• Analytical and problem-solving skills with a focus on continuous improvement.
• Excellent client interfacing skills with the ability to build and maintain strong relationships.
• Proficiency in project management software and tools.
• Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Outlook.

Desired Qualifications:

• 5-10 years of experience in community outreach and engagement in New Jersey.
• A strong existing relationship with a network of southern New Jersey based stakeholders in one or more of the following categories is strongly preferred:
  • Housing
  • Community Services
  • Energy Efficiency
  • Environmental justice.

Travel Requirements:

• Willing to travel (within southern New Jersey) up to 50%.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• Ability to lift up to 30 pounds.
• Noise level is typically low to moderate

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

 Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

A team member may be eligible for additional pay, premiums, or bonus potential. Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. 

 Compensation Range: $59,915.63-$78,979.69 annually 

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)