German Speaking Customer Advisor (Hybrid)

Job Title: German-Speaking Customer Support Representative 

Location: Bucharest, Romania 

Work Model: Hybrid (3 days office / 2 days WFH) 

Schedule: Monday to Friday, 09:00 – 18:00 

Contract Type: Permanent, Full-Time 

Compensation: 5,969 RON/month Net Total Guaranteed (5,569 RON Base + 400 RON Stipend) Languages Required: Fluent German (C1/C2) & Business English (B2+)

Overview

Become a key part of our expanding Bucharest team using your near-native or native German language capabilities. In this full-time role, you will serve as the premier point of contact for German-speaking accounts, addressing incoming requests with courtesy, technical accuracy, and an unwavering commitment to high service standards.

Core Accountabilities

• Multichannel Support: Provide high-quality customer care across voice, chat, and email platforms using fluent German.
• Issue Resolution: Rapidly identify customer issues to provide accurate first-contact answers and technical solutions.
• Record Keeping: Log thorough reports of client touchpoints, profile adjustments, and case outcomes within our central CRM framework.
• Team Collaboration: Partner with technical specialists and level-2 support teams to handle and navigate complex cases efficiently.
• Service Enhancements: Spot opportunities to recommend additional product upgrades and options that improve the customer journey.
• Knowledge Upgrades: Maintain current knowledge of new software tools, company policies, and product releases.

Target Candidate Profile

Essential Qualifications:

• Languages: Command of spoken and written German at C1/C2 level, plus B2-level English for internal alignment.
• Communication: Outstanding active listening abilities paired with clear verbal and written communication.
• Technical Aptitude: Digital proficiency with MS Office applications and the agility to pick up new internal platforms rapidly.
• Mindset: Composed, service-focused mindset complemented by strong analytical problem-solving skills.
• Location: Available to work on-site at our Eroii Revoluției office location 3 days weekly.

Onboarding & Training

• Duration: 1 week of intensive, structured foundation training.
• Schedule: Scheduled Monday to Friday, 10:00 through 17:00.
• Content: Mentored by dedicated trainers, covering internal support applications, product specs, operational policies, and hands-on client simulations.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly stipend to support remote overheads and local transportation expenses.
• Total Net Guaranteed: 5,969 RON net guaranteed monthly total.
• Meal Allowance: 25 RON provided for each day worked via a Pluxee card.
• Performance Bonuses: Periodic performance bonuses linked directly to CSAT targets and operational results.
• Sales Incentives: Supplemental commission rewards for successfully suggesting account upgrades and add-ons.
• Overtime Pay: 25% pay premium for any authorized extra work hours or weekend shift duties.

Additional Benefits

• Annual Leave: 21 days of paid vacation time per year.
• Healthcare: Premium health insurance coverage supplied via Medicover Clinique.
• Convenient Location: Contemporary workspace located right beside major bus and metro stops at Eroii Revoluției.
• Work-Life Balance: Predictable Monday–Friday hours balancing collaborative office days with work-from-home convenience.
• Career Growth: Transparent internal growth avenues into QA, Team Lead, Corporate Trainer, or Account Manager roles.