- Location
- Japan
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:
If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal.
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Quote from Hiring Manager
This position will be responsible for providing reliable and professional customer care throughout the entire customer experience. This includes order taking, record management, processing invoices, order administration as well as supporting customer service specialist tasks.
Meaningful Work From Day One
The person in this role will be team worker and communicator with an aptitude for providing quality service to all of Brown Forman’s customers - both external customers and internal customers (Supply Chain, Sales, Finance, Accounting teams, etc).
What You Can Expect
Customer Service
Respond to customer requests and queries
Build strong relationships with Brown-Forman’s customers
Communicate with logistics providers and import & logistics team concerning customer
Requests, inventory availability and logistics issues.
Be the first contact of customer complaints and escalate to Customer service specialists as needed
Order Management
Receive and process orders for customers using SAP
Process orders from internal customers for promotional requirements
Monitor the process from Order to CASH and escalate issue to Customer Service Specialist
Assist with any master data setup and maintenance in SAP as requested
Handle any ad hoc related tasks requested from manager
What You Bring to the Table
Must Have Experience:
Minimum 1-2 years relevant experience in customer service
Demonstrated ability to learn new computer software, such as SAP
Skills Required
Good communication skills
Collaborative team player
Excellent time management skills
Adaptable and flexible
IT literate - MS Office applications & Google applications
Data analysis
Proactive
Problem solving
Basic English skill (both writing and reading)
Multi-tasks handling ability
What Makes You Unique
Preferred Experience
Wholesales customer experience is a plus
SAP experience
Logistics & warehousing experience is a plus
Product Allocation & Demand Planning experience is a plus
Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize
opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee
experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
#LI #jackdaniels
Requisition Type:
EmployeeManagement Level:
ProfessionalGlobal Job Level:
P4Number of Openings Available:
1
