German Speaking Customer Advisor (on-site)

• Workplace Model: Fully On-Site (100%)
• Physical Address: 19 Hertzog Boulevard, City of Cape Town, Western Cape, South Africa

Role Overview In the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top-tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.

Key Responsibilities

• Customer Support Excellence: Provide outstanding end-to-end assistance across all communication channels.
• Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward-thinking solutions.
• Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.
• Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.
• Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.

Candidate Requirements

• Educational Background: Completed Grade 12 / Matric qualification at minimum.
• Language Proficiency: Fluent written and verbal communication in both German and English.
• Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.
• Background Vetting: Clean criminal record and clear credit history.
• Core Skills: Active listening, conflict resolution, effective time management, and ability to stay calm under pressure, reinforced by strong emotional intelligence.

Working Hours & Schedule

• Weekly Hours: 40 hours per week (Structured as 5 days per week, 8 hours per day).
• Shift Rotation: Monday through Sunday on a rotational roster.
• Operating Window: Rotational shifts operating between 09:00 AM and 02:00 AM SAST.
• On-Site Location: 19 Hertzog Boulevard, Cape Town (100% On-Site).

Remuneration & Benefits

• Base Remuneration: R 20,000.00 per month.
• Night Shift Allowance: Extra compensation for operational hours worked after 07:00 PM.
• Commuter Transport Subsidy: Subsidized one-way company transport service (Company pays a portion; employee contribution is R315).
• Medical Benefits (Select One Option):
  • Option A — Medical Aid: Full coverage for the employee only.
  • Option B — Medical Insurance: Coverage for the employee plus up to 2 dependents.
• Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).