On Site Representative

About Team Global Express

Team Global Express (TGE) is one of Australia's leading transport and logistics companies, delivering across Australia and New Zealand. We invest in our people, value safety and teamwork, and provide long-term career opportunities in a fast-paced and supportive environment.

About the Role

We're looking for an experienced On Site Representative (OSR) to join our team in Belmont on a full-time permanent basis.

This is a unique hybrid role combining operational coordination, customer service, warehouse support and driver leadership. You'll be based at one of our customer's sites, acting as the key link between the customer, delivery partners and Team Global Express to ensure freight is coordinated safely, efficiently and on time.

This role requires someone who enjoys working both in the office and on the warehouse floor and is confident leading day-to-day transport operations.

Working hours: 7.00am-3.00pm

What You'll Do

• Coordinate daily freight allocations to delivery vehicles

• Prepare and stage freight for dispatch and check for damage

• Build strong working relationships with the customer and delivery partners

• Coordinate backup vehicles and manage daily operational requirements

• Monitor driver performance, attendance and compliance

• Deliver toolbox talks and support driver training

• Ensure deliveries are completed within agreed service levels

• Respond to customer enquiries and resolve operational issues

• Monitor scanning compliance, POD retrieval and operational reporting

• Assist with warehouse duties, stock on hand management and freight returns

• Maintain compliance with safety, Chain of Responsibility (CoR) and customer procedures

What You'll Bring

• Previous experience in transport, logistics or fleet operations

• Experience leading or coordinating drivers and daily transport activities

• Forklift Licence (essential)

• Strong customer service and relationship management skills

• Ability to prioritise and work effectively in a fast-paced environment

• Excellent communication and problem-solving skills

• Good computer and reporting skills

• Current Driver's Licence

• A hands-on approach with the ability to work across both operational and warehouse environments

Why Join Team Global Express?

• Full-time permanent opportunity

• Stable Monday to Friday role

• Diverse role combining operations, customer service and warehouse coordination

• Work closely with a major customer in a key onsite position

• Career development opportunities within one of Australia's leading logistics businesses

• Supportive team environment focused on safety and continuous improvement

If you're an organised and hands-on transport professional who enjoys building relationships, coordinating operations and keeping freight moving, we'd love to hear from you.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.