Customer Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.  

Position: Customer Advisor

Location: Athens, Greece 

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer calls

• Identify and assess customers’ needs to achieve customer satisfaction

• Build sustainable customer relationships through open and interactive communication

• Provide accurate, valid and complete information using the appropriate tools and systems

• Support customers with questions relating to electronic devices and home appliances

• Process customer accounts and maintain accurate records of customer interactions

• File and update relevant customer documentation

• Follow established communication procedures, guidelines and policies

• Meet individual and customer service team targets and case handling quotas

• Manage multiple customer cases while maintaining service quality.

REQUIREMENTS:

• Native or near-native written and spoken German (C1+)

• Excellent command of English

• Good MS Office skills

• Strong telephone customer service and active listening skills

• Excellent verbal and written communication skills

• Strong customer orientation and ability to adapt to different customer personalities

• Ability to multitask, prioritise and manage time effectively

• Knowledge of electronic devices and household appliances

• Ability to work effectively against customer service KPIs and case handling targets.

BENEFITS:

• Private health and life insurance from Day 1, including dental and eye care

• Free access to the company gym

• Signing and Performance Bonus

• Daily net meal allowance for office and hybrid employees

• Fixed working hours for eligible parents with children up to 2 years old

• Training and ongoing development opportunities

• And many others!!!