- Location
- Sofia, Sofia City Province, Bulgaria · published
- Workplace
- Onsite
- Type
- Full-time
- Source
- Workable
Description
Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company.
The position is on-site from our office in Sofia.
German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction.
- Provide customer support via inbound calls
- Analyse and resolve customer inquiries
- Provide information on administrative and technical topics (products, billing, etc.)
- Perform updates in internal systems
- Escalate issues or calls to other departments when necessary
Benefits
Competitive Salary PackageBase Salary + Training + Tenure Bonuses offeredBilling Skills BonusUnlimited Sales BonusPossibility to work in hybrid modelAdditional BenefitsMonthly meal vouchersPrivate health insuranceFully covered Multisport cardStructured onboarding and continuous learningLong-term career development opportunities