Supply Chain Manager

Description

Purpose

Own end-to-end inventory and supply chain performance across CERTUS Pest and Pool branches — from demand planning and supplier relationships through purchase order execution — while ensuring inventory accuracy, product and pricing data integrity, and consistent operational controls.

Key Contributions

• Own demand planning and inventory optimization by setting and maintaining safety stock levels, reorder points, and lead-time assumptions by SKU and supplier across Pest and Pool branches, adjusting based on demand trends, seasonality, and service-level targets.
• Support supplier relationship management, serving as the point of contact for key suppliers, negotiating pricing, terms, and lead times, and monitoring supplier performance (on-time delivery, fill rate, quality) to resolve or escalate issues.
• Create and approve purchase orders as necessary across all Pest and Pool branches, ensuring POs reflect approved pricing, quantities, and terms before flowing into Sage and related operational systems.
• Own the monthly inventory cycle count process, including distribution of inventory update forms, branch-level reconciliation, recount coordination, discrepancy resolution, and inventory adjustment tracking and reporting.
• Maintain product and master data by adding new products, removing discontinued items, managing product markups, maintaining SKUs, cleaning product data, and ensuring the item master remains accurate and current.
• Own and oversee supplier pricing updates, ensuring approved pricing changes flow accurately through Sage purchase orders and related operational systems.
• Provide administrative ownership and data-quality oversight for PoolBrain and Applause, including equipment data audits, required documentation, system maintenance, and KPI reporting.
• Oversee physical inventory activities and coordinate the creation, maintenance, and adoption of inventory, product-data, pricing, purchasing, and operational-control SOPs across branches — standardizing practices across Pest and Pool.

Success Metrics

• 100% of assigned branches complete monthly cycle counts by established deadlines.
• Maintain = 98% inventory accuracy across completed cycle counts and = 98% accuracy/completeness across active SKU and item-master records.
• Resolve = 95% of identified inventory discrepancies within 10 business days.
• Maintain = 99% accuracy on approved supplier pricing updates flowing through Sage and applicable systems.
• Complete 100% of required inventory adjustment reports, KPI reporting, scheduled audits, and approved product/pricing updates within established deadlines.
• Maintain = 95% on-time delivery performance across key/strategic suppliers.
• Maintain inventory turns and days-of-inventory-on-hand within established targets, minimizing excess and obsolete stock across Pest and Pool.
• Maintain a stockout rate of = 2% on core SKUs through effective safety stock and reorder point management.
• Issue purchase orders as necessary within 2 business days of approved need, with 100% accuracy to approved pricing and terms.
• Deliver measurable annual cost savings or cost avoidance through supplier negotiation and contract management.

Growth Impact

• Protects margin and working capital by improving inventory accuracy, pricing integrity, and visibility into inventory adjustments and variances.
• Improves operational consistency by creating reliable inventory, product-data, and pricing controls across branches.
• Supports scalability by maintaining clean, standardized product and system data as CERTUS grows across locations and business units.
• Strengthens decision-making by providing accurate inventory and equipment data, timely KPI reporting, and clear visibility into recurring discrepancies.
• Reduces total inventory investment and carrying costs while maintaining service levels, through disciplined safety stock and reorder point management.
• Strengthens supplier leverage and cost position through consolidated, manager-level support of supplier relationships and purchase order authority across Pest and Pool.

Capabilities & Strengths 

• Analytical & Detail-Oriented – Investigates variances, identifies root causes, and maintains a high degree of accuracy across inventory, pricing, and product data.
• Ownership & Process Discipline – Independently manages recurring controls, deadlines, system updates, and SOPs while driving issues through resolution.
• Cross-Functional Partnership – Communicates effectively with Operations, Finance, branch leaders, and suppliers to resolve discrepancies and maintain alignment.
• Supplier & Negotiation Acumen – Builds and manages supplier relationships, negotiates pricing and terms, and holds vendors accountable to performance commitments.
• Planning & Forecasting Judgment – Sets and adjusts safety stock, reorder points, and lead-time assumptions based on demand trends and business needs.

Requirements

Required Qualifications

• 5-8+ years of experience in supply chain, procurement, inventory management, operations analysis, or a related function, including experience operating with purchase order or contract negotiation authority.
• Demonstrated experience with demand planning, safety stock and reorder point management, cycle counts, inventory reconciliation, discrepancy resolution, SKU/item-master maintenance, and data-quality controls.
• Demonstrated experience managing supplier relationships and purchase order processes, including creating and approving POs.
• Strong Excel skills and experience working within ERP, inventory management, or field-service systems.

Preferred Qualifications

• Experience supporting multi-location field service, home service, pool, or similarly distributed operations, ideally spanning multiple business units or brands.
• Experience with Sage, PoolBrain, Applause, or comparable ERP and operational platforms.
• ASCM Certified in Planning and Inventory Management (CPIM) or Certified Supply Chain Professional (CSCP), or ISM Certified Professional in Supply Management (CPSM) — or equivalent progress toward certification.
• Experience managing supplier contract negotiations, purchase order approval authority, inventory adjustment reporting, physical inventory activities, or operational SOPs.