- Location
- Remote_FL, United States of America · Palm Bay. Florida · Monticello, Florida · St. Johns, Florida · Oviedo, Florida · Titusville, Florida · Crawfordville, Florida · Sanford, Florida · Middleburg, Florida · Apopka, Florida · Savannah, Georgia · Rincon, Georgia · Hilton Head Island, South Carolina · Georgetown, South Carolina · Beaufort, South Carolina · South Elgin, Illinois · Saint Charles, Illinois · Schaumburg, Illinois · Bartlett, Illinois · Barrington, Illinois · Wilmington Island, Georgia · Ladson, South Carolina · West Chicago, Illinois · Roselle, Illinois · Lake in the Hills, Illinois · Streamwood, Illinois · Hanover Park, Illinois · Geneva, Illinois · Carol Stream, Illinois · Algonquin, Illinois · Lake Charles, Louisiana · Fairport, New York · Vestavia Hills, Alabama · Hoffman Estates, Illinois · Carpentersville, Illinois · Woodbury, New Jersey · Willingboro, New Jersey · Thomasville, Georgia · Suwanee, Georgia · Roswell, Georgia · Pleasant Grove, Alabama · Winder, Georgia · Tifton, Georgia · Snellville, Georgia · Perry, Georgia · Kenner, Louisiana · Trussville, Alabama · Sugar Hill, Georgia · South Fulton, Georgia · Pennsauken, New Jersey · Lafayette, Louisiana · Warner Robins, Georgia · Valdosta, Georgia · Toccoa, Georgia · Philadelphia, Pennsylvania · Mountain Brook, Alabama · Marlton, New Jersey · Monroe, Georgia · Marietta, Georgia · Loganville, Georgia · Lilburn, Georgia · Irondale, Alabama · Hueytown, Alabama · Lindenwold, New Jersey · Dothan, Alabama · Decatur, Alabama · Daphne, Alabama · Cordele, Georgia · Centerville, Georgia · Cairo, Georgia · Buford, Georgia · Bessemer, Alabama · Bellmawr, New Jersey · Homewood, Alabama · Gardendale, Alabama · Fairfield, Alabama · Duluth, Georgia · Douglas, Georgia · Camden, New Jersey · Bainbridge, Georgia · Athens, Georgia · Norcross, Georgia · Mountain Park, Georgia · Haddonfield, New Jersey · Gloucester City, New Jersey · Dawson, Georgia · Audubon, New Jersey · Americus, Georgia · Moultrie, Georgia · Maple Shade, New Jersey · Lawrenceville, Georgia · Eufaula, Alabama · Collingswood, New Jersey · Cinnaminson, New Jersey · Auburn, Alabama · Alpharetta, Georgia · West Columbia, South Carolina · Wilkes-Barre, Pennsylvania · Union, South Carolina · Scranton, Pennsylvania · Orangeburg, South Carolina · Oneonta, New York · Lexington, South Carolina · Lancaster, South Carolina · Ithaca, New York · Endwell, New York · Endicott, New York · Dunmore, Pennsylvania · Cortland, New York · Clinton, South Carolina · Irondequoit, New York · Geneva, New York · Canandaigua, New York · Sumter, South Carolina · Rock Hill, South Carolina · North Augusta, South Carolina · Kingston, Pennsylvania · Johnson City, New York · Greece, New York · Forest Acres, South Carolina · Elmira, New York · Carbondale, Pennsylvania · Batavia, New York · Newberry, South Carolina · Newark, New York · Nanticoke, Pennsylvania · Irmo, South Carolina · Dentsville, South Carolina · Cayce, South Carolina · Brighton, New York · Back Mountain, Pennsylvania · Auburn, New York · Aiken, South Carolina · Neptune City, New Jersey · Red Bank, New Jersey · Lakewood, New Jersey · Beachwood, New Jersey · Eatontown, New Jersey · Freehold, New Jersey · Howell, New Jersey · Ramtown, New Jersey · East Brunswick, New Jersey · Old Bridge, New Jersey · Toms River, New Jersey · Asbury Park, New Jersey · Miramar, Florida · Lehigh Acres, Florida · Panama City, Florida · Mount Pleasant, South Carolina · North Charleston, South Carolina · DeLand, Florida · Deltona, Florida · Hollywood, Florida · Hialeah, Florida · Port St. Lucie, Florida · Rockford, Illinois · Naperville, Illinois · Coral Springs, Florida · Lakeland, Florida · Wilmington, North Carolina · Clearwater, Florida · Cape Coral, Florida · Clermont, Florida · Gainesville, Florida · Joliet, Illinois · Fayetteville, North Carolina · Cary, North Carolina · Peoria, Illinois · Aurora, Illinois · Wilmington, Delaware · Virginia Beach, Virginia · Toledo, Ohio · Stamford, Connecticut · Rochester, New Hampshire · Wheeling, West Virginia · Parkersburg, West Virginia · South Portland, Maine · Rochester, New York · Reading, Pennsylvania · Pittsburgh, Pennsylvania · Springdale, Arkansas · Portland, Maine · Owensboro, Kentucky · New Haven, Connecticut · Manchester, New Hampshire · Little Rock, Arkansas · Lexington, Kentucky · Jonesboro, Arkansas · Norwalk, Connecticut · Newport News, Virginia · Newark, Delaware · Morgantown, West Virginia · Louisville, Kentucky · New Bedford, Massachusetts · Nashua, New Hampshire · Norfolk, Virginia · Middletown, Delaware · Lewiston, Maine · Huntington, West Virginia · Fort Smith, Arkansas · Fayetteville, Arkansas · Dover, Delaware · Covington, Kentucky · Derry, New Hampshire · Cleveland, Ohio · Danbury, Connecticut · Concord, New Hampshire · Columbus, Ohio · Bear, Delaware · Erie, Pennsylvania · Cincinnati, Ohio · Charleston, West Virginia · Bridgeport, Connecticut · Arlington, Virginia · Allentown, Pennsylvania · Alexandria, Virginia · Chesapeake, Virginia · Bowling Green, Kentucky · Bangor, Maine · Auburn, Maine · Akron, Ohio · Sarasota, Florida · Murfreesboro, Tennessee · Clarksville, Tennessee · Chattanooga, Tennessee · Knoxville, Tennessee · Memphis, Tennessee · Texas (Remote) · Tennessee (Remote) · Pennsylvania (Remote) · Virginia (Remote) · North Carolina (Remote) · West Virginia (Remote) · New Hampshire (Remote) · Maine (Remote) · Louisiana (Remote) · Delaware (Remote) · South Carolina (Remote) · Ohio (Remote) · Arkansas (Remote) · New Jersey (Remote) · Illinois (Remote) · Georgia (Remote) · New York (Remote) · Kentucky (Remote) · Connecticut (Remote) · Alabama (Remote) · Austin, Texas · Paterson, New Jersey · Newark, New Jersey · Plano, Texas · Laredo, Texas · Elizabeth, New Jersey · Edison, New Jersey · Fort Worth, Texas · Palm Coast, Florida · Corpus Christi, Texas · Miami, Florida · Daytona Beach, Florida · Lubbock, Texas · Buffalo, New York · San Antonio, Texas · Tuscaloosa, Alabama · Miami Beach, Florida · St. Augustine, Florida · Houston, Texas · Hoover, Alabama · Arlington, Texas · Shreveport, Louisiana · Metairie, Louisiana · Windermere, Florida · Jersey City, New Jersey · Winter Park, Florida · Brookhaven, New York · Hempstead, New York · New York, New York · Huntsville, Alabama · New Orleans, Louisiana · St. Cloud, Florida · El Paso, Texas · Winter Springs, Florida · Haines City, Florida · Greenville, South Carolina · Davenport, Florida · Pensacola, Florida · Celebration, Florida · Greensboro, North Carolina · Durham, North Carolina · Charlotte, North Carolina · North Richland Hills, Texas · Winston-Salem, North Carolina · Mansfield, Texas · Summerville, South Carolina · Watauga, Texas · Hurst, Texas · Crowley, Texas · Socorro, Texas · San Elizario, Texas · Fabens, Texas · Tallahassee, Florida · Augusta, Georgia · White Settlement, Texas · Weatherford, Texas · Southlake, Texas · Grapevine, Texas · Euless, Texas · Tornillo, Texas · Canutillo, Texas · Von Ormy, Texas · Universal City, Texas · Haltom City, Texas · Vinton, Texas · Van Horn, Texas · Monahans, Texas · Horizon City, Texas · Chaparral, Texas · Anthony, Texas · Schertz, Texas · Kerrville, Texas · Helotes, Texas · Saginaw, Texas · Chicago, Illinois · Keller, Texas · Winter Garden, Florida · Burleson, Texas · Benbrook, Texas · Westway, Texas · Uvalde, Texas · Pleasanton, Texas · Spring, Texas · Clint, Texas · Windcrest, Texas · Selma, Texas · Live Oak, Texas · Orlando, Florida · Converse, Texas · West Palm Beach, Florida · Texas City, Texas · Sugar Land, Texas · Rosenberg, Texas · Tampa, Florida · Pasadena, Texas · Syracuse, New York · Humble, Texas · Sunrise, Florida · Spring Branch, Texas · St. Petersburg, Florida · Seguin, Texas · Boerne, Texas · Galena Park, Texas · Friendswood, Texas · Bellaire, Texas · San Marcos, Texas · New Braunfels, Texas · Lago Vista, Texas · Islip, New York · Seabrook, Texas · Pearland, Texas · Missouri City, Texas · League City, Texas · Palm Beach, Florida · La Porte, Texas · Ormond Beach, Florida · Katy, Texas · Deer Park, Texas · Oldsmar, Florida · Taylor, Texas · Ocala, Florida · Manor, Texas · Hutto, Texas · Mobile, Alabama · Floresville, Texas · Melbourne, Florida · Cibolo, Texas · Marathon, Florida · The Woodlands, Texas · Round Rock, Texas · Longwood, Florida · Pflugerville, Texas · Lockhart, Texas · Lakewood Ranch, Florida · Lakeway, Texas · Lake Mary, Florida · Buda, Texas · Kissimmee, Florida · Bastrop, Texas · Key West, Florida · Wylie, Texas · Key Largo, Florida · The Colony, Texas · Jupiter, Florida · McKinney, Texas · Jacksonville, Florida · Irving, Texas · Grand Prairie, Texas · Gainesville, Georgia · Carrollton, Texas · Fort Lauderdale, Florida · Allen, Texas · Fort Myers, Florida · Florham Park, New Jersey · Fernandina Beach, Florida · Farmingdale, New Jersey · Richardson, Texas · Elgin, Illinois · Mesquite, Texas · Dallas, Texas · Lewisville, Texas · Coral Gables, Florida · Flower Mound, Texas · Columbus, Georgia · Columbia, South Carolina · Cocoa, Florida · Cherry Hill, New Jersey · Charleston, South Carolina · Bonita Springs, Florida · Boca Raton, Florida · Kyle, Texas · Birmingham, Alabama · Georgetown, Texas · Binghamton, New York · Dripping Springs, Texas · Atlanta, Georgia · Cedar Park, Texas · Rowlett, Texas · Albany, Georgia · Denton, Texas · Conroe, Texas · Liberty Hill, Texas · Leander, Texas · Elgin, Texas · Garland, Texas · Frisco, Texas · Bartow, Florida · Winter Haven, Florida · Auburndale, Florida · Plant City, Florida · Valrico, Florida · Lithia, Florida · Ruskin, Florida · Temple Terrace, Florida · Seminole, Florida · Gulfport, Florida · Pinellas Park, Florida · Plantation, Florida · Mulberry, Florida · Sun City Center, Florida · Apollo Beach, Florida · Riverview, Florida · Tarpon Springs, Florida · Madeira Beach, Florida · Belleair, Florida · Largo, Florida · Pembroke Pines, Florida · Pompano Beach, Florida · Lake Alfred, Florida · Seffner, Florida · Treasure Island, Florida · Deerfield Beach, Florida · Port St. John, Florida · Merritt Island, Florida · Indian Harbour Beach, Florida · Satellite Beach, Florida · Brandon, Florida · Safety Harbor, Florida · Palm Harbor, Florida · Dunedin, Florida · Hallandale Beach, Florida · Davie, Florida · Cape Canaveral, Florida · West Melbourne, Florida · Midway, Florida · Green Cove Springs, Florida · Weston, Florida · Cocoa Beach, Florida · Rockledge, Florida · Indialantic, Florida · Quincy, Florida · Havana, Florida · Jacksonville Beach, Florida · Atlantic Beach, Florida · Casselberry, Florida · Viera, Florida · Grant, Florida · Melbourne Beach, Florida
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Seniority
- Senior
- Education
- High School
- Source
- Workday
Description
Job Description:
Work Mode: Remote (Eastern and Central Times Zones Only) | Location/Supporting: Longwood, FL | Book Focus: General
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities:
Technical Competence: Maintain a high degree of technical competence and industry expertise.
Team Leadership: Direct daily activities and workflow of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is 90-110K annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
