Sales Operation Specialist (Hwaseong)

We are seeking a Sales Operation Specialist to join our Account Team, supporting HMI sales operations and DUV service business management. This role offers a unique opportunity to work cross-functionally with global teams and contribute to process improvements in a dynamic environment.

1. HMI Sales System Support (50%)

• Manage commercial operations for HMI products, including demand creation, quotation, purchase order (PO) booking, and delivery monitoring.

• Support Account Managers in managing customer requested date (CRD) and PO timing to meet corporate revenue targets and fulfill sales agreements.

• Collaborate with headquarters central planning to ensure accurate demand planning and allocation.

• Work closely with Finance and customer supply chain management (CSCM) teams to ensure timely shipment and revenue recognition.

• Communicate regularly with customers regarding quotation and PO progress, delivery schedules, and software license management.

• Maintain customer portal system inputs and respond to related inquiries.

2. Service Business Management Support (50%)

• Assist the Service Business Manager in preparing service level agreements (SLA) and managing service-related operations.

• Prepare annual service contracts for out-of-warranty systems and monitor monthly usage for optical service contracts and other items.

• Manage contract changes due to relocation, de-installation, or idle systems.

• Oversee customer credit usage and balance.

• Handle quotation and PO operations for quarterly payments.

• Publish biweekly relocation status reports and manage each demand creation, quotation, PO, and goods receipt (GR) processes.

• Communicate with customers to manage new demands and changes.

• Coordinate with HQ planning to ensure accurate demand planning and allocation.

• Maintain customer training plans through regular communication with customers and local training centers.

Education and experience

• Bachelor degree

• 4~6 years of prior experience in sales operations or related fields preferred

Skills

• Proficiency in using sales-related systems (e.g., ERP)

• Strong communication skills in both Korean and English

• Ability to collaborate effectively with internal teams (Account Managers, HQ Planning, Supply Chain, Finance) and external customers

• Positive attitude and resilience under pressure, with the ability to manage multiple tasks in a fast-paced environment

• Strong customer-oriented mindset, with a proactive approach to problem-solving and service excellence

* Location: Dongtan, South Korea

* ASML 공고간 중복지원 불가
* 영문이력서를 포함한 자유양식의 이력서 & 자기소개를 하나의 파일로 첨부

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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