Senior Analyst, Strategy & Business Operations - Customer, Pricing & Packaging

Location: Belmont, California. This is an in-office role, four days a week.

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We are looking for: a Senior Analyst to join our Strategy & Business Operations team. In this role, you will build automated customer analytics products and data pipelines using Python and AI tools to inform pricing and packaging decisions.

Job responsibilities

• Build and maintain live customer journey analytics and Voice of Customer products that combine product usage, support, survey, and CRM data.
• Support pricing and packaging decisions with analysis of plan mix, discounting, and customer behavior, and turn the results into clear recommendations for executives.
• Replace manual data pulls and slide-based reporting with automated pipelines and tools.
• Analyze large datasets with Python and SQL, and document your methods so others can reuse and check them.
• Work with Product, Finance, Sales, and Customer Success to define metrics and keep them consistent across teams.
• Present findings to senior leaders, including the VP and C-suite.

What success looks like in this role

• 3 Months: Master customer data source locations, align on metric definitions with cross-functional partners, ship your first automated data refresh, and deliver an initial pricing analysis.
• 6 Months: Launch automated Voice of Customer and customer journey dashboards, present pricing recommendations to leadership, and publish documented code to a shared repository.
• 12 Months: Fully own end-to-end customer and pricing analytics, retire manual reporting, and deliver strategic analysis that directly shapes executive decision-making.

To succeed in this role you must have experience in:

• 4+ years in strategy, business operations, analytics, or management consulting.
• Hands-on experience with Python (e.g., pandas), SQL, and cloud data warehouses (e.g., Snowflake, BigQuery) to build, test, and maintain automated data pipelines and tools.
• Proficiency leveraging and reviewing AI coding tools (e.g., Claude Code, Cursor, GitHub Copilot).
• Strong communication skills to translate complex data into concise executive recommendations.
• Ability to work in-office in Belmont, CA four days a week.

Preferred qualifications:

• Experience at a management consulting firm, including a consulting firm's capability center or global delivery center.
• An advanced degree (MBA, master's, or PhD), ideally in a quantitative field.
• Experience with pricing and packaging, customer analytics, or Voice of Customer programs at a software company.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave 
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in California, the compensation range for this position, including base salary and annual bonus, is between $100,000 and $140,000 for full-time employees, in addition to eligibility for equity and benefits. Benefits may include, but are not limited to, health and wellness, 401(k), ESPP, vacation, and parental leave. The salary may vary depending on your location, skills, and experience.

This role has an application deadline of December 31st. Please apply prior to the deadline to be considered for the role.