Marketing Manager

Mandarin Oriental Downtown, Dubai is looking for a Marketing Manager to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Marketing department in Dubai, the Marketing Manager is responsible to oversee integrated marketing, brand governance, digital ecosystem, performance marketing, CRM, and social media, while managing campaign planning, execution, content production, optimisation, tracking, and performance reporting. The role is also responsible to drive strategic marketing plans with a creative and commercially focused approach, ensuring brand consistency and revenue growth across Rooms, F&B, and Spa. Marketing Manager reports to the Director of Marketing & Communications.

As a Marketing Manager, you will be responsible for the following duties:

• Develop and execute an integrated annual marketing plan with the Marketing & Communications Director, aligned with commercial strategy, revenue objectives, and optimised budget allocation for maximum ROI.

• Lead and oversee multi-channel marketing campaigns, ensuring consistent execution, strong performance, and full compliance with brand standards across all touchpoints.

• Manage and optimise the hotel’s digital ecosystem (social media, CRM, CMS, and performance marketing) to drive visibility, engagement, and conversion, alongside high-quality content production aligned with brand positioning.

• Monitor, analyse, and report on campaign performance against KPIs and budgets, using insights, testing, and data-driven optimisation to continuously improve results and inform strategy.

• Collaborate cross-functionally with PR & Communications, Sales, F&B, and other departments to deliver integrated initiatives and maximise commercial impact across all business units.

• Identify new marketing opportunities and trends, while managing external agencies and developing team members to ensure innovation, high-quality delivery, and sustained performance.

As a Marketing Manager, we expect from you: 

• Minimum 5 years of marketing experience, ideally within luxury hospitality, luxury brands, or high-end lifestyle sectors.

• Strong understanding of the Middle East market, with proven expertise in digital strategy and performance marketing.

• Well-developed sense of brand image and visual identity, with hands-on experience managing content production, photoshoots, and creative assets.

• Fluent in English; knowledge of Arabic is an advantage.

• Excellent interpersonal and communication skills, with the ability to collaborate effectively in a fast-paced, multicultural environment.

• Highly organised with strong time management, attention to detail, and problem-solving capabilities.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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