- Location
- TR- Portakal Çiçeği Residence , Aziziye, Pak Sokak No:1 Kat:30 Daire 109, Çankaya/Ankara, Turkey, 6540, Türkiye
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
At Toll, we move the businesses that move the world. Toll manages and delivers case management and a range of associated services on behalf of the Australian Department of Home Affairs to support Refugee and Humanitarian Visa clients with the medical assessment process and subsequent travel to Australia.
The Supply Chain Coordinator provides operational and coordination support to the Regional Supply Chain Manager to ensure efficient delivery of supply chain services across the region. The role supports supplier coordination, service monitoring, documentation management, and communication between supply chain and other stakeholders.
PRIMARY RESPONSIBILITIES AND OUTPUTS
The primary responsibilities and decisions reside in these areas:
Coordination:
- Support the Regional Supply Chain Manager in coordinating suppliers providing services such as escorts, accommodation, transportation, interpretation, and other program-related services.
- Liaise with Case Management and Operations teams to ensure supply chain services are delivered in accordance with program procedures.
- Assist in resolving day-to-day operational issues related to supplier services.
Supplier Monitoring:
- Support the monitoring of supplier performance across the region.
- Collect feedback from operational teams regarding supplier service quality and delivery.
- Maintain records of supplier performance and escalate issues where required.
Compliance and Documentation:
- Assist in maintaining supplier documentation and ensuring records are complete and up to date.
- Support the collection of documentation required for supplier compliance checks and internal audits.
- Work with the Supply Chain Compliance Analyst to provide regional information when required.
- Assist in preparing regional supply chain updates and reports
ACCOUNTABILITIES
- Performance, Planning and Management: Sets clear, measurable performance goals and finds solutions and actions problems that impact performance.
- Influence People: Creates a climate where people are motivated to do their best to help the organisation achieve its objective.
- Customer Focus: Builds strong customer relationships and delivering customer-centric solutions in culturally diverse in both national and global locations.
- Resilience: Maintains stable performance under pressure, opposition, or setbacks (such as time pressure or job ambiguity) in diverse and sometimes challenging locations
- Optimises Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, problem solving and quality control.
- Accountability: Holds self and others accountable to meet commitments.
- Policy Compliance: Adherence to relevant Policies and Procedures.
- Compliance with legislation, rules, and regulations.
- Good awareness and consideration of political implications and religious sensitivities that apply to customers and their host countries.
PRE-REQUISITES:
Knowledge/Experience
- Experience working within the Assisted Passage Program, preferably in Case Management, Logistics, Operations, or Administration.
- Demonstrated experience coordinating activities across teams or stakeholders.
- Experience working with service providers or external partners is an advantage.
- Experienced in working with compliance or regulatory protocols and strategies
- Demonstrated experience of operating in dynamic global operating environments with time sensitive deadlines
Qualifications / Skills
- Desirable: a tertiary qualification in any field
- Microsoft suite of products including Outlook, Excel, and Word
- Good data analysis and visualization skills
ESSENTIAL PERSONAL ATTRIBUTES
Essential attributes for this position are:
- a drive to deliver against our contractual requirements including measuring and monitoring our performance
- a passion for the Program outcomes desire to service the customer and to put their needs first
- strong desire for continuous improvement
- excellent communicator who flourishes in a fast-paced environment.
- exceptionally well organised and methodical in approach to service delivery.
- Be a strategic thinker who is solutions focused with the ability to problem solve situations at short notice.
CORE COMPETENCIES
The competencies that Toll requires for this role include:
1. Possession of high ethical standards with a commitment to equality and diversity
2. Provision of goals and objectives with clear guidelines and direction
3. Clear communication of expectations
4. Flexibility to change opinions
5. Commitment to ongoing training
6. Frequent and open communication
7. Receptiveness to new ideas and suggestions for improvement
others
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Türkiye and be prepared to undertake pre-employment checks including a criminal history check and medical.
