(USA) Senior Manager, Technology Operations

Position Summary...

What you'll do...

Role summary:
The Senior Manager, Technology Operations, leads the planning and execution of complex technology programs aligned with strategic business objectives. This role oversees risk mitigation initiatives, and performance tracking across multiple projects, ensuring operational efficiency and influencing outcomes. By fostering strong stakeholder relationships and driving collaboration, the position translates business needs into actionable technology solutions. The role champions innovation, accountability, and continuous improvement, enabling the organization to achieve its goals through thoughtful decision-making, collaboration, and clear communication in an evolving technology landscape.
About the team:
The Enterprise Consumer Fraud & Risk team protects Walmart customers, members, and the business by detecting and mitigating fraud throughout the customer lifecycle. This team specializes in Identity Fraud and Risk, driving strategy through data, analytics, and investigative methods to identify emerging threats and assess control effectiveness. Collaborating closely with Product, Engineering, Data Science, and Business teams, the group develops balanced recommendations that align with account security, customer experience, and business objectives. Their efforts enable scalable fraud controls across all tenants, ensuring robust protection and operational excellence.
What you'll do:

• Provide strategic direction and influence multiple technology operations projects, ensuring alignment with strategic objectives and effective resource allocation.
• Track milestones, risks, blockers, dependencies, launch readiness, and post-launch validation for assigned identity goals.
• Develop and implement technology strategies that support business needs and drive operational efficiency.
• Build and maintain strong stakeholder relationships, influencing decisions and fostering collaboration across teams.
• Monitor initiative performance using key metrics, identifying risks and implementing mitigation plans.
• Translate business requirements into actionable technology solutions, supporting continuous improvement and innovation.
• Maintain clear and current documentation in Confluence including fraud requirements and operating procedures for multiple tenants.

What you'll bring:

• Extensive experience in technology and business operations, identity fraud and risk, and eCommerce.
• Strong knowledge of technology strategies and their application to business operations and technology solutions.
• Demonstrated skills in stakeholder management, relationship building, and influencing cross-functional teams.
• Skilled working with data, dashboards, KPIs, and analytics partners to understand fraud trends and business impact.
• Ability to translate business requirements into actionable technology initiatives and develop compelling business cases.
• Excellent communication skills to convey complex information clearly and foster collaboration.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.