Personal Lines Account Handler

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.  

Overview

Gallagher Ireland is looking for a Personal Lines Account Handler to join our team in Kilkenny, Ireland. This is a full-time, permanent role. You’ll support clients with their personal insurance needs, help turn enquiries into policies, and work as part of a team that values clear communication, accuracy and compliance.

How you'll make an impact

• Handle inbound and outbound sales calls to speak with prospective clients and convert leads into policies.
• Assess client needs and recommend suitable insurance products.
• Prepare and present quotes, explaining cover details and benefits clearly and accurately.
• Follow up on enquiries and quotes promptly to help improve conversion rates.
• Contact existing clients to discuss policy renewals and support continued cover.
• Identify opportunities to upsell or cross-sell additional products or services.
• Manage lapsed or at-risk policies and work to re-engage clients.
• Support clients with queries, complaints or escalations in a professional and timely way.
• Build long-term client relationships through a reliable and trustworthy service.
• Keep all sales and retention activity in line with regulatory requirements and Gallagher policies.
• Maintain accurate records of client interactions, quotes and sales using the CRM system.
• Stay up to date with changes in insurance products, pricing and compliance requirements.
• Work closely with the Regional Sales Manager and team members to help achieve shared targets.
• Contribute to team meetings and share ideas or best practice

About you

• APA qualification.
• Previous experience in a similar role is an advantage.
• Experience working towards sales targets while giving clear customer service.
• Able to build rapport with clients and communicate clearly by phone and in writing.
• Able to explain cover, pricing and policy details in simple, accurate language.
• Organised approach to managing multiple tasks and deadlines.
• Able to resolve client concerns in a practical and professional way.
• Willing to complete the relevant annual CPD requirement and maintain Minimum Competency Code requirements.
• Comfortable using CRM systems and Microsoft Office Suite