Commercial Lines Account Manager

Commercial Lines Account Manager

Job Summary

Seeking a highly skilled and experienced Commercial Lines Account Manager to join a team. In this role, you will be responsible for managing and servicing a portfolio of large and complex commercial lines clients. You will play a critical role in maintaining exceptional customer relationships, ensuring accuracy in policy management, and contributing to the overall efficiency of the service department.

Compensation Package

• Salary Range: $65,000 - $90,000 per year.
• Benefits:
  • Comprehensive health, vision, dental, life, and short-term disability insurance.
  • Employer-sponsored HSA with paid employee coverage and cost-sharing for families.
  • Generous PTO and paid holidays, with PTO increasing over time based on experience.
  • A casual office environment with a dedicated and professional team.

Responsibilities

• Manage and retain an existing book of business comprising large and complex clients.
• Review and process bill renewals, new policies, and policy changes.
• Conduct thorough reviews of commercial insurance policies for accuracy, resolve coverage discrepancies, and communicate changes to insurance carriers.
• Address coverage questions, research issues, and resolve problems efficiently.
• Interact with carriers and internal/external customers to deliver exceptional customer service and ensure adherence to policies and procedures.
• Oversee the renewal submission process, including applications, exhibits, narratives, loss runs, and underwriting responses.
• Disseminate new or updated market information to leadership and the service team.
• Identify areas for improvement and propose solutions to enhance the effectiveness of the service team.
• Submit applications to eligible carriers and follow up to ensure timely receipt of quotations and policies.
• Perform other duties as assigned.

Qualifications/Requirements

Required Skills/Abilities:

• Valid resident Property & Casualty insurance license.
• Proficiency in Microsoft Office Suite.
• Knowledge of, or ability to learn, AMS360 and ImageRight systems.
• Strong understanding of insurance coverages and the ability to communicate them effectively to clients and underwriters.
• Familiarity with insurance regulations, industry standards, and compliance best practices.
• Expertise in commercial insurance underwriting, coverage, and rate analysis.
• Ability to multitask and manage multiple responsibilities while meeting deadlines.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Team-oriented mindset with a positive attitude and willingness to assist others.
• Ability to work under pressure in a fast-paced environment.

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