- Salary
- Up to $16/hr
- Location
- Palatine, Illinois, US
- Type
- Internship
- Seniority
- Internship
- Education
- Master
- Visa
- Not sponsored
- Source
- BetterTeam
Description
Location: 555 S Vermont St, Palatine IL 60067
Shift Timings: 1st Shift (07.00 AM – 03.30 PM)
- Full-time employment
- H-1B sponsorship
- Visa sponsorship of any kind
- Conversion to a permanent position
- Business needs.
- Position availability.
- Individual qualifications.
- Job performance.
- Department requirements.
- Responding to Help Desk requests.
- Windows workstation setup and deployment.
- Computer imaging (when applicable).
- Domain join and workstation configuration.
- Microsoft 365 account setup.
- Outlook configuration.
- Microsoft Teams support.
- OneDrive support.
- SharePoint support.
- Installation of approved software applications.
- Desktop, network, and label printer installation.
- Printer troubleshooting.
- User onboarding and workstation preparation.
- Peripheral installation and troubleshooting.
- Basic Windows troubleshooting.
- Escalation of issues requiring senior IT support.
- Policies.
- Standard Operating Procedures (SOPs).
- Work Instructions (WI).
- Microsoft Word documentation.
- Microsoft Excel inventory records.
- Microsoft PowerPoint presentations.
- Document proofreading.
- Formatting consistency.
- SharePoint document organization.
- Version control and document maintenance.
- Attention to detail and documentation quality are essential.
- Workstation inventory.
- Asset tag reconciliation.
- Hardware inventory validation.
- Software inventory verification.
- Monitor inventory.
- Printer inventory.
- Endpoint documentation.
- Device lifecycle tracking.
- Inventory record maintenance.
- Workstation deployments.
- Hardware replacements.
- Equipment relocation.
- User Moves, Adds, and Changes (MACs).
- Basic wired network troubleshooting.
- Basic wireless troubleshooting.
- Printer deployments.
- Technology rollout projects.
- General IT operational support.
- Windows 10 / Windows 11
- Microsoft 365
- Outlook
- Teams
- OneDrive
- SharePoint Online
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Computer setup and deployment.
- Domain join.
- Software installation and configuration.
- Printer installation and troubleshooting.
- User workstation support.
- Hardware replacement.
- Peripheral configuration.
- Basic troubleshooting methodologies.
- TCP/IP
- Wired networking
- Wireless networking
- Network connectivity
- Internet troubleshooting
- Phishing awareness.
- Spam and malicious email recognition.
- Safe web browsing.
- Password security.
- Multi-Factor Authentication (MFA).
- Basic endpoint security awareness.
- Dependability.
- Professionalism.
- Strong attendance.
- Excellent communication skills.
- Positive attitude.
- Customer service mindset.
- Organizational skills.
- Attention to detail.
- Ability to prioritize multiple tasks.
- Willingness to learn.
- Adaptability.
- Research technical issues independently before requesting assistance.
- Utilize Microsoft Learn, vendor knowledge bases, and internal documentation.
- Follow established IT Policies, SOPs, and Work Instructions.
- Apply logical troubleshooting techniques.
- Learn from previous documentation and completed work.
- Take initiative and ownership of assigned tasks.
- Ask informed questions after performing initial research.
- Enterprise IT Help Desk Operations.
- Microsoft 365 Administration.
- Windows Workstation Deployment.
- Software Installation and Configuration.
- Printer Deployment and Troubleshooting.
- SharePoint Online Administration.
- Hardware Asset Management.
- Enterprise Documentation Standards.
- IT Policies.
- Standard Operating Procedures (SOPs).
- Work Instructions (WI).
- Basic Networking.
- Infrastructure Support.
- Enterprise Security Awareness.
- Professional Customer Service.
- IT Help Desk Operations.
- Microsoft 365 Administration.
- SharePoint Management.
- Windows Workstation Deployment.
- Software Installation.
- Printer Support.
- Hardware Asset Inventory.
- Asset Tag Reconciliation.
- Documentation Management.
- Policy, SOP, and Work Instruction Maintenance.
- Infrastructure Rollout Support.
- Network Restructuring Projects.
- Technology Refresh Initiatives.
- General Operational IT Support.
- Consistent availability during scheduled work hours.
- Reliability and professionalism.
- Strong communication skills.
- Customer service orientation.
- Troubleshooting ability.
- Strong documentation skills.
- Initiative and willingness to learn.
- Resourcefulness and independent problem-solving.
- Maintain professional conduct and communication.
- Report to work according to the agreed schedule and communicate directly with their supervisor regarding attendance or schedule changes.
- Follow all IT Policies, SOPs, and Work Instructions.
- Handle company information responsibly and maintain confidentiality.
- Demonstrate initiative, accountability, and a willingness to learn.
- Perform assigned duties safely, accurately, and professionally.