Sofia, Bulgaria | Full-Time | International Environment

Start Date: 2/December

Your Role

As a German-Speaking Customer Support Advisor, you will be the first point of contact for customers of a renowned Swiss telecommunications company.

You will provide exceptional customer service while identifying opportunities to enhance the customer experience and contribute to business growth.

Your Daily Responsibilities:

Handle incoming customer calls professionally and efficiently

Assist customers with administrative, billing, and product-related inquiries

Troubleshoot and resolve customer issues

Update and maintain customer records within internal systems

Escalate complex cases to specialized departments when necessary

Identify relevant sales opportunities and promote suitable solutions

Deliver an outstanding customer experience on every interaction

Salary & Rewards

Competitive Monthly Compensation

Base Salary: €1,636.14 Gross/Month

Billing Skills Bonus: €102.25 Gross/Month

Training and Tenure Bonuses

Unlimited Sales Bonus Potential

Top performers regularly earn over €1,000 per month in additional incentives.

The more you achieve, the more you earn.

Additional Benefits

Monthly Meal Vouchers

Private Health Insurance

Fully Covered Multisport Card

Paid Professional Training

Continuous Learning & Development Programs

Supportive International Team

Long-Term Career Development Opportunities

Modern Office Facilities

Relocation support:

• 2 weeks Airbnb

• reimbursement of the flight ticket up to €255 paid in the first salary

Work Schedule

Flexible shift options designed to support different lifestyles:

Rotating shifts between 09:00 and 22:00

Monday to Sunday

Available shift patterns:

8-hour shifts
6-hour shifts
4-hour shifts

Potential future shift extension until 01:00 (currently not confirmed).

Work Model

Modern office located in Mega Park, Sofia

During your first months, you will work fully on-site to receive hands-on support and training.

Hybrid Opportunity After 4 Months

Based on performance and KPI achievement:

2 days remote work

3 days office-based

Training & Onboarding

No need to feel overwhelmed.

You will receive a fully paid 5-week training program designed to equip you with all the knowledge, tools, and confidence needed to succeed in your role.

From product knowledge to communication techniques, you'll be supported every step of the way.

Grow Your Career

This project is continuously expanding, creating excellent opportunities for internal mobility and promotion.

Many employees have successfully progressed into roles such as:

Team Leader

Trainer

Sales Coach

Subject Matter Expert (SME)

Your next career step could be closer than you think.

What We're Looking For

Fluent German (C1-C2 level)

Good communication and interpersonal skills

Customer-focused mindset

Problem-solving abilities

Sales-oriented attitude is a strong advantage

Ability to work in a fast-paced environment

Motivation to build an international career

Start Your International Journey Today

If you're looking for more than just another customer service role and want to combine career growth, international experience, attractive bonuses, and an outstanding quality of life, this opportunity in Sofia could be exactly what you're looking for.

Apply today and take the next step toward your international career.