Commercial Lines Account Manager

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager that will be responsible for managing and servicing a portfolio of commercial insurance accounts while building strong relationships with clients and carrier representatives. This role requires a detail-oriented and customer-focused professional capable of navigating the dynamic world of commercial insurance, providing tailored solutions, and ensuring clients receive exceptional service.

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Responsibilities

• Serve as the primary point of contact for a designated portfolio of commercial insurance clients, maintaining and nurturing strong client relationships based on trust and professionalism.
• Review and analyze clients' insurance needs to recommend appropriate coverage solutions that meet their unique business requirements.
• Manage the renewal process for commercial policies, ensuring timely and accurate preparation of quotes, proposals, and policy documents.
• Respond promptly to client inquiries, including policy changes, billing questions, claims assistance, and general account servicing.
• Work closely with underwriters and carriers to negotiate competitive rates and coverages on behalf of clients.
• Maintain thorough knowledge of various commercial insurance products, industry trends, and regulatory requirements.
• Conduct client coverage reviews and provide risk management advice to minimize exposure and protect their commercial assets.
• Ensure compliance with company standards, insurance guidelines, and regulatory requirements.
• Collaborate with sales teams to identify cross-selling or upselling opportunities to meet and exceed client expectations and company goals.
• Stay informed of emerging market trends and seek to implement new processes to improve service efficiency.
• Maintain accurate and up-to-date records in the agency management system, adhering to confidentiality and data protection policies.

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Qualifications/Requirements

• Minimum of 3+ years of experience in a commercial insurance account management role or similar position.
• Strong knowledge of commercial lines insurance products, coverages, and industry guidelines.
• Proficiency with agency management systems (e.g., Applied, AMS360) and Microsoft Office Suite.
• Exceptional communication and interpersonal skills, with the ability to foster positive client and carrier relationships.
• Excellent organizational and time management abilities to handle multiple priorities and meet tight deadlines.
• Detail-oriented, with strong analytical and problem-solving skills to assess client needs and recommend solutions.
• Proven ability to work both independently and collaboratively in a fast-paced environment.
• Holds an active P&C (Property and Casualty) insurance license.
• Commitment to continuous professional development and willingness to pursue relevant industry certifications (e.g., CIC, CPCU).
• A proactive mindset with a customer-centric approach focused on delivering exceptional service.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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