- Source
- Fountain
Description
About the role
The Registered Manager is the CQC-registered lead for Cera’s supported living services, accountable for the safe, effective and person-centred support of people living in their own tenancies, including people with learning disabilities, autism, mental health needs and complex or additional needs.
You will lead the day-to-day oversight of the Trafford and Cheshire services where directed, making sure every person is supported to live the life they choose with dignity, independence and control, in line with Right Support, Right Care, Right Culture and regulatory requirements.
Working closely with the Area Manager and Service Director, you will play a central role in the growth and sustainability of supported living in Cheshire – building strong partnerships with commissioners, housing providers and health colleagues, filling vacancies and developing new services, while keeping the service financially sound and inspection-ready at all times.
Responsibilities
Service Leadership and Oversight
Lead and oversee the day-to-day running of the Cheshire supported living services, ensuring safe, effective, responsive and well-led support across all settings.
Oversee referral assessments, compatibility and matching, transition planning and risk assessments before new people move in or support begins.
Ensure every person has an individualised, outcome-focused support plan, including Positive Behaviour Support plans, health action plans and communication profiles where required.
Promote choice, control and inclusion, supporting people to access their community, education, employment, relationships and activities that matter to them.
Apply the Mental Capacity Act 2005 in practice, including best-interest decisions and supporting applications for community Deprivation of Liberty authorisations where needed.
Oversee medication management and any delegated healthcare tasks, working with health professionals to ensure staff are trained and competent, and championing STOMP principles.
Manage complaints, incidents, safeguarding concerns and investigations, using learning to improve outcomes.
Growth and Sustainability
Work in partnership with the Area Manager and Service Director to deliver the growth and sustainability plan for supported living in Greater Manchester and Cheshire.
Build and maintain strong relationships with Trafford, Manchester and Rochdale local authority commissioners (including Cheshire East and Cheshire West and Chester), the ICB, community teams and brokerage to secure new referrals, packages and contracts.
Work closely with housing providers and landlords to manage voids, plan move-ins promptly and identify opportunities for new properties and services.
Support tenders, framework applications and service proposals, providing operational input and evidence of quality and outcomes.
Ensure commissioned hours are accurately reflected in rotas and support plans, and lead reviews with commissioners where people’s needs change so funding matches the support required.
Represent Cera at provider forums, multi-disciplinary meetings and community events, promoting the service and its reputation.
Finance and Commercial Management
Manage the Trafford and Cheshire services’ budget, ensuring delivery within agreed financial parameters and margins.
Monitor staffing costs, agency use, overtime, sleep-ins and waking nights, taking action to maximise efficiency and sustainability.
Track and report on financial, quality, operational and people KPIs, using data and insight to drive improvement.
Partner with Finance and Operations colleagues to review weekly expenditure, occupancy and billed hours, ensuring accurate invoicing.
Quality and Compliance
Act as the Registered Manager with the Care Quality Commission, ensuring full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and relevant legislation.
Maintain the separation between housing and support in line with supported living principles and CQC guidance.
Take lead responsibility for safeguarding, ensuring concerns are recognised, reported and managed in partnership with local safeguarding teams.
Oversee health and safety, risk management, infection prevention and control, and property-related risks with housing partners.
Complete regular audits and service reviews, delivering clear action plans and keeping the service continuously inspection-ready.
Ensure accurate, up-to-date and compliant records across digital care systems, and meet all statutory notification requirements.
People Leadership
Lead, support and develop team leaders, support workers and any deputy or senior staff across the Cheshire services.
Manage recruitment, onboarding, performance and retention so services are safely and consistently staffed, reducing reliance on agency.
Ensure all workforce compliance (training, right to work, DBS and mandatory checks) is completed and maintained, including specialist training such as PBS, autism and learning disability awareness (e.g. Oliver McGowan training).
Provide regular supervision, appraisals, team meetings and development opportunities.
Foster a positive, inclusive, carer-first culture where staff feel valued and people receive consistent, high-quality support.
Qualifications and Skills
Must have
Level 5 Diploma in Leadership and Management for Adult Care (or equivalent), or willingness to work towards it.
Willingness to register with the Care Quality Commission as Registered Manager.
Proven management experience within a regulated health and social care setting, ideally supported living.
Experience supporting people with learning disabilities, autism, mental health needs or other complex needs such as Drug and alcohol, Domestic abuse.
Sound knowledge of CQC standards, safeguarding, the Mental Capacity Act and Right Support, Right Care, Right Culture.
Experience leading and developing teams and managing budgets against financial targets.
Experience working with commissioners, multi-disciplinary teams and external partners.
Ability to travel across Cheshire to services and stakeholder meetings.
Nice to have
Experience of growing a service – mobilising new packages, opening new properties or contributing to tenders.
Experience working with housing providers and landlords on voids and new developments.
Knowledge of Positive Behaviour Support, STOMP and delegated healthcare tasks.
Knowledge of the Cheshire health and social care landscape.
Experience leading or supporting the rollout of new systems, technologies or operational processes.